Simla is a phenomenal sales and multi-agent support platform for many e-commerce companies, pharmacies, universities and any type of business that needs to serve their customers in a massive, multi-agent and multi-user way. This is how the use of communication tools that facilitate the way in which companies communicate with their customers becomes indispensable.
This platform has several essential features for the work described above; among them we have the ability to create online stores, multi-agent chats, mobile site, a mobile app, a CRM to manage customers and marketing automation that every business needs. Overall Simla is a super complete tool. However, it also has disadvantages. Among them we have the support which is a bit deficient, the high cost of its services, the stability of the service and the high additional cost of activating the CRM service.
If you don’t know what CRMs are, they are tools that help maintain and manage customer relationships in a semi-automatic way. CRMs help to maintain order and organization between each type of customers and sales processes.
Now that you understand the importance of CRMs, we are going to teach you all the important points you need to know in order to decide whether you want to use this tool or choose another alternative like Callbell.
The main features that we can see in Simla.com are the ones we are going to highlight below:
1) Online shop.
Simla has a functionality to create your online store, this is very good, as it allows you to create a site where you can sell your products or services on the same platform.
2) Mobile App.
The tool has a mobile app that you can install on different portable devices such as mobile phones or tablets.
3) Integrated CRM.
The platform provides us with an integrated CRM to manage customer relationships, this facilitates the control of sales and organization.
4) Multi-agent chat.
Additionally, it also allows us to connect some communication channels to be able to manage chats with customers.
To register with Simla you must follow a series of very simple and relatively short steps. Here we explain how to do it.
1) First you must enter the Simla home page by clicking here.
2) Then, you must click on the button that says Request a Demo.
3) Then we must fill in the contact form that appears on the screen.
4) Finally you will see a screen confirming your request and you will be given a Simla demo account, if you wish to purchase the paid service you must speak to an agent.
There are many advantages and disadvantages of Simla. Here we are going to share all the information you need to make a decision according to your customer communication requirements.
Advantages
1) Multi-Agent Chat.
2) Mobile App.
3) Online shop.
4) Integrated CRM.
5) Marketing automation.
Disadvantages
1) High prices for the service.
2) There is no free trial.
3) Complicated tool to understand.
4) CRM functionalities are expensive.
5) The creation of the online store is basic.
Simla is a very complete tool that helps you to develop your own online store with the ability to manage your customers with integrated CRM, in addition to managing communications in different channels of customer care. However, it is very important to emphasize that the service is expensive and it is a bit difficult to develop the onboardig, to get a full service is necessary to talk to an agent, this could be said to be a service for large companies. It is for this reason that we recommend only for small and medium sized companies other similar tools. Which are much more simple to use and economical, like Callbell.
In the communication tools market there are many platforms that can help companies communicate with their customers. These tools help improve sales and support processes. Keeping portfolios organized, offering better work efficiency and important integrations to develop tasks efficiently. In addition, some of them integrate CRM that help manage customer relationships efficiently as is the case of Simla.
If you want to access a list of all these messaging tools, you can see it here:
Access the list by clicking here
In this same sense, if you want to try a very complete tool for support teams, sales or call centers Callbell can be the solution: it allows you to manage an unlimited amount of messages, add collaborators to your support or sales teams, provide complete statistics on your communication process. Plus, it’s easy to use and offers you a clear organization along with work efficiency and effectiveness.
If you want to learn more about Callbell’s tool and how it can help you improve your communication processes with your customers, you can click here.
Frequent Questions
Should I purchase Simla?
Simla is a very complete tool that helps you to develop your own online store with the ability to manage your customers with integrated CRM, in addition to managing communications in different channels of customer care. However, it is very important to emphasize that the service is expensive and it is a bit difficult to develop the onboardig, to get a full service is necessary to talk to an agent, this could be said to be a service for large companies. It is for this reason that we recommend only for small and medium sized companies other similar tools. Which are much more simple to use and economical like Callbell.
What is Simla?
Simla s a phenomenal sales and multi-agent support platform for many e-commerce companies, pharmacies, universities and any type of business that needs to serve their customers in a massive, multi-agent and multi-user way. This is how the use of communication tools that facilitate the way in which companies communicate with their customers becomes indispensable.
This platform has several essential features for the work described above; among them we have the ability to create online stores, multi-agent chats, mobile site, a mobile app, a CRM to manage customers and marketing automation that every business needs. Overall Simla is a super complete tool. However, it also has disadvantages. Among them we have the support which is a bit deficient, the high cost of its services, the stability of the service and the high additional cost of activating the CRM service.
About the author: Hello! I am Alan and I am the marketing manager at Callbell, the first communication platform designed to help sales and support teams to collaborate and communicate with customers through direct messaging applications such as WhatsApp, Messenger, Telegram and Instagram Direct
