What is Multiwasap

Multiwasap is a flexible platform that will allow you to work efficiently in any field. From virtual shops to hotels, Multiwasap will put order in all WhatsApp chats . This tool is a conversation manager that allows you to accept all requests from your customers on WhatsApp and distribute them efficiently to each of your support agents. In addition, it also allows you to request information on product stock, after-sales services, techl support, bookings, etc.

Among the many additional features of Multiwasap, we have some that are extremely useful for the sales and support teams. Such as WhatsApp Multi Agent, CRM for WhatsApp, Chatbot, Analytics on your business, monitoring of your agents and bulk messages. However, some of these are not of much benefit to companies since, if we abuse these services, we usually do nothing but create inconvenience to the company and the customer. For example, today’s customers prefer human contact over a chatbot. Excessive use of chatbots can negatively impact your business. Another malicious feature is bulk messaging. Remember that WhatsApp does not allow spam and, should you use this Multiwasap feature, you run the risk of losing your WhatsApp account.

We created this article for these and many other reasons. So it’s up to you to decide if this tool is what your business needs. We will show you what Multiwasap is and its pros and cons.

Main features

With this list of pros and cons you can make the best decision for your business. Here are the main features of Multiwasap:

1) WhatsApp Multi Agent (You can open WhatsApp on multiple devices)

2) CRM for WhatsApp.

3) Chatbot for your conversations.

4) Analysis of all your activity on WhatsApp.

5) Monitoring of your agents.

6) Bulk messages.

How to register in Multiwasap

To register on Multiwasap you just have to follow these simple steps:

1) First, go to the main page of Multiwasap by clicking here.

2) Then you go to the end of the page where there are the payment plans: choose the one you like best and click on the purchase button.

3) Finally, you will only have to make the payment and follow the registration procedure.

Another way to register:

1) Go to the main page and click on the ” I want more information ” button.

2) Select one of agents available for a live chat.

3) Complete the process with the help of a support agent.

Keep in mind that in both methods you will always have to speak to a support  agent who can help you create an account.

Pros and cons of Multiwasap

As mentioned above, we just want you to be able to make the best decision when and if you should choose Multiwasap. In this section we will show you the advantages and disadvantages of using this platform.

Benefits

1) WhatsApp Multi agent

2) CRM for your company on WhatsApp.

3) Specialized analytics

4) Chatbot

5) Invoicing.

6) Stock control on WhatsApp.

Disadvantages

1) High price considering the small variety of communication channels ( WhatsApp only )

2) Having so many features, the system gets a bit heavy.

3) Customer service is not so great.

4) Chatbots and bulk messages can be a double-edged sword, since WhatsApp penalizes them.

Alternatives to Multiwasap

There are multiple tools in the messaging app market that can help businesses communicate with their customers. These tools allow you to improve sales and support processes, keep portfolios organized, offer better work efficiency and important integrations to perform tasks quickly and comprehensively.

If you’d like to access a list of all these messaging tools, check it out here:

Access the list by clicking here

 In this sense, if you want to try a complete tool for support, sales or call center teams, which allows you to manage an unlimited number of messages, add collaborators to your support or sales teams, provide complete statistics on your communication process, easy to use and able to offer you a clear organization together with efficiency at work, Callbell is the ideal solution.

If you want to know more about Callbell and how it can help you improve communication processes with your customers, you can click here .