Over the past couple of years, AI has started to be a part of our lives in ways we never imagined before. It seems like being in a movie and, precisely because of the many possibilities in our hands, companies have decided to implement this technology specifically for their activities (more generally for automated customer support).
This is why, at Callbell, we have created an integration with OpenAi-ChatGPT, deciding to create a guide to show you how to connect WhatsApp to OpenAI with an automated chatbot in 2024.
OpenAI is a group dedicated to the development and analysis of artificial intelligence. This was able to create ChatGPT, an AI service that helps users with various tasks: like content creation, research, etc.
Here are some of the most used functions:
a) Analysis of quantitative data
b) Personalized interaction with all users
c) Creation of new business solutions
Callbell is a multi-device, multi-channel and multi-user platform that allows you to control all communications from messaging and social apps, like Facebook Messenger, WhatsApp, Instagram Direct and Telegram in one place.
This tool offers invaluable added value to companies, thanks to its multiple features, which are not only limited to the management of interactions, but also to the creation of a powerful CRM with which customers have the possibility of creating lists and databases, sales funnels for track the customer’s purchasing phases and a unique chatbot on the market that automates conversations, shares multimedia content like videos, documents, directions on Google Maps and much more.
In addition to all these features, Callbell gives specialized metrics for both sales and support teams, along with different types of integrations with WhatsApp in order to test and control all contacts, WhatsApp Business API, QR connection and the WhatsApp Cloud API (the latter with API self-management and increasingly rapid updates)
Last, but not least, Callbell’s support is unmatched, with agents always ready to help their users with anything they may need.
Now the time has come to show you in practice how to connect OpenAI to WhatsApp with Callbell. We explain it to you in detail so that your business can integrate this powerful tool without problems.
Note: Always consider that to connect ChatGPT to WhatsApp you need to create a Callbell account. If you have not already done so, click here.
1) Log into your Callbell account by clicking here.
2) Go to the Chatbot module and click New Bot.
3) In the box, choose Blank in both template and output channel. Then opt for WhatsApp.
4) Once this is done, you need to connect it to ChatGPT. First, go to your OpenAI account in the API section by clicking here.
5) Within the OpenAI API Key section, click create API Secret Key.
6) Fill in the name and project field and click on create secret key.
7) You will now be given the API code which we will copy and paste into a document as a back-up. Keep in mind that this will be the only time you will be able to access this code, so save it in a safe place.
8) After obtaining the OpenAI API key, return to the chatbot and click on the variable creation icon. You can find it in the bottom left corner and is represented by (x).
9) n the box, give the variable a name. This can be a made-up name, and in the type field, select string.
10) Finally, set initial value (optional), paste the API copied from OpenAI and you’re done.
By doing so, every time the chatbot is configured with this variable, users will be able to receive a response directly from ChatGPT. Remember though, you must always provide as specific a prompt as possible, running tests to ensure that the chatbot for WhatsApp with ChatGPT is fully functional.
The advantages of using OpenAI with Callbell in order to assist your customers directly on WhatsApp are countless. For example, they can help you look important in terms of communication; however, below, we share with you the main benefits of having OpenAI connected to WhatsApp via Callbell.
1) Intelligent automations.
2) Automatic answers to the most complicated questions.
3) Quick and easy connection.
4) Personalized and polite attention.
5) Creation of different types of AI depending on the objective.
As you have read, the advantages of using AI with OpenAI and Callbell are many. In this way, you will be able to have an assistant present 24 hours a day, 7 days a week, without the need for breaks and always available for all requests or doubts from users.
The best part is that the AI will be able to answer any question and, based on the instructions given, will take the contacts right where you want them to go.
Always remember that you need to create specific prompts so that everything goes as it should. That is why we recommend running plenty of tests when setting up your automated chatbot.
If you would like to try Telegram, Instagram, WhatsApp or Facebook with OpenAI via Callbell, click here.
About the author: Hello! I am Alan and I am the marketing manager at Callbell, the first communication platform designed to help sales and support teams to collaborate and communicate with customers through direct messaging applications such as WhatsApp, Messenger, Telegram and Instagram Direct
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