Integra is an all-in-one type of tool, meaning that it is capable of bringing together various social networks and communication channels in one place, in order to offer a communication service between companies and customers so as to have a much easier interaction in the channels that consumers prefer.
It should be noted that this tool has many interesting advantages: among the most important services we find: multi-agent chat, live chat from the website, VoiP calls, Analytics, agent monitoring and many other features for sales or support. Also, a special feature of this service is the WhatsApp multi-agent . However, the tone is not positive, there are many cons that can mean a big disadvantage when buying this service.
Among the great disadvantages of Integra we find the high cost of the service, since you will have to pay an additional fee for every operator present in your business. Also, registering on the platform is extremely tedious, as you will need to speak to a sales agent first. Customer service is not great, as agents almost never respond in time.
The platform itself also has a great attention and focus on the call center, which is why it is usually large companies that get it. The minimum number of agents that you can have is 10, so it will be impossible for small and medium-sized businesses to acquire the service, making this feature one of the major disadvantages of the aforementioned platform.
In this article we will show you what the advantages and disadvantages of this platform are, also explaining how Integra works and how it can help you in your business.
The main features that we can notice in Integra are those that we will highlight below:
1) It connects with various communication channels.
Integra allows you to connect different channels such as WhatsApp, messages, live chat or Twitter. However, you have to keep in mind that the tool was designed for call centers.
2) You can make calls.
The tool was designed to develop call center activities. It makes sense that you can make calls to customers from it, which gives it an edge over other similar tools.
3) Metrics.
Every business needs to have a good understanding of its metrics in terms of communicating with customers. For this, Integra offers a complete section dedicated to business metrics, where you can view every important aspect of your agents and customers.
4) Awards.
Integra also offers a reward system. This works mainly for companies that want to incentivize their employees to achieve quality and goals at work.
To register for Integra you have to follow a series of very simple and relatively short steps. Here we explain how to do it.
1) First you need to enter the main Instagram page by clicking here.
2) Next, you need to click the Request Demo button.
3) Then you have to fill out the contact form that appears on the screen.
4) Finally, a confirmation screen of our request will appear and you will just have to wait for them to contact you to create a new account.
The advantages and disadvantages of Integra are many. Here we will share all the necessary information so that you can make a decision based on your customer communication needs.
Advantages
2) Virtual calls.
3) Live chat.
4) Flexible plans.
5) Integrations with various communication channels.
Disadvantages
1) High prices for your agent service.
2) Minimum number of agents 10.
3) Tool focused only on call centers.
4) No CRM functionality .
5) Support is a little inefficient.
As mentioned previously, Integra is a very complete tool; however, it is designed for companies that use the call center a lot. If your business does not have it, you will have a lot of useless features in the system. In addition, we have obvious disadvantages such as the too high price, the complexity of the platform and the minimum number of agents. For this reason, we only recommend purchasing this tool if you are 100% sure it is the best solution for your business. Remember that Integra is a tool designed for relatively large companies, therefore it is not recommended for small or medium-sized companies, to which we recommend tools that are much easier to use and cheaper, such as Callbell.
There are multiple tools in the messaging app market that can help businesses communicate with their customers. These tools help improve sales and support processes, keep all work organized, offer better efficiency and important integrations to get things done quickly and optimally.
If you would like to access a list of all these messaging tools, you can click here:
Access the list by clicking here
So, if you want to try a particularly complete tool for support teams, sales or call centers, which allows you to manage an unlimited number of messages, add collaborators to your support or sales teams, provide complete statistics on your communication process, that it’s easy to use and offers you a clear organization along with efficiency and effectiveness at work, Callbell can be the ideal solution .
If you want to know more about Callbell and how it can help you improve communication processes with your customers, click here.
Frequent Questions
How does Integra work?
Integra is an all-in-one type of tool, meaning that it is capable of bringing together some social networks and communication channels in one place. This is in order to offer a communication service between companies and customers so as to have a much easier interaction in the channels that consumers prefer.
It should be noted that this tool has many interesting advantages: among the most important services we find multi-agent chat , live chat from the website, VoiP calls, Analytics, agent monitoring and many other features for sales or support. Also, a special feature of this service is the WhatsApp multi-agent.
Should I buy Integra?
As mentioned previously, Integra is a very complete tool; however, it is designed for companies that use the call center a lot. If your business does not have this, you will have a lot of useless features in the system. In addition, we have obvious disadvantages such as the too high price, the complexity of the platform and the minimum number of agents. For this reason, we only recommend purchasing this tool if you are 100% sure it is the best solution for your business. Remember that Integra is a tool designed for relatively large companies, therefore it is not recommended for small or medium-sized enterprises to which we recommend tools that are much easier to use and cheaper, such as Callbell.
About the author: Hello! I am Alan and I am the marketing manager at Callbell, the first communication platform designed to help sales and support teams to collaborate and communicate with customers through direct messaging applications such as WhatsApp, Messenger, Telegram and Instagram Direct
