How does Walichat work

Walichat is a platform that facilitates communication with the client, it features a variety of tools that allow greater team productivity. In turn, it facilitates the interaction of several agents with customers from a WhatsApp account simultaneously. This platform provides a corporate chat solution based on all the features of WhatsApp . Its functionalities allow the team to save time, improve productivity and provide expert and personalized customer service.

Among its most relevant features are the opportunity to obtain analytics with detailed data about team productivity, create templates and send quick responses, an internal CRM to manage clients, and Webhooks for message automation or programming. Without a doubt, it is a complete platform to boost the attention of your business.

Despite being a complete and easy-to-use platform, it has some disadvantages that you should take into account before subscribing. That is why, below we will tell you a little more about how Walichat works and especially the best alternative to it. In the end you will be able to decide which is the most convenient and beneficial option for your business.

What functionalities does Walichat offer?

As we have mentioned, the platform offers a wide variety of functionalities that are undoubtedly an excellent complement to the team:

Multi-agent chat

Depending on the plan you are subscribed to, you can have 2 to 9 agents for each WhatsApp account . If the query flow is high and you need to balance the load, you can add an additional agent by paying an additional monthly fee for each agent.

Analytics

To ensure the productivity of your team, the platform provides the administrator with analytics about the performance of each agent, with metrics about each open chat, problem resolution time, number of messages sent, and average chat response.

Chat Tools

From leaving internal notes to sharing relevant information, to templates for quick responses and streamlinig the flow of messages. You can also organize the chat by creating tags to categorize users.

Webhooks

WaliChat has the functionality to automate and schedule WhatsApp messages, send surveys, and create chatbots.

Multiple WhatsApp numbers

You can integrate another WhatsApp number , in this case, each number counts as a new subscription to the platform.

Note: It should be noted that Walichat does not officially integrate WhatsApp API , it only offers unofficial integration through the WhatsApp QR.

Walichat pros and cons

Pros:

a) Varied and complete functionalities

b) Multi-agent chat

c) Webhooks

d) Administration of more than one WhatsApp number

Cons:

a) It is not a multichannel chat , meaning that it does not allow the management of messages from Facebook or Instagram, only via WhatsApp

b) Unofficial WhatsApp Integration (they integrate with QR code and not with WhatsApp API)

c ) Useful for small businesses

Is WaliChat a good option for your business?

This platform can be an excellent option for any type of business, be it a health center, restaurants, real estate, educational centers, shops, etc. However, its basic plan has a high cost and any extra features, such as adding an agent, require additional fees. In addition, the platform does not have multichannel functionality, since it does not have services for Facebook, Instagram or Telegram, which are some of the networks with the highest user traffic. This implies that you will only be able to interact with users who request information via WhatsApp. Both functionalities are essential when choosing a platform that you should take into account if you are looking for a platform.

Is there a better alternative to Walichat?

There are platforms that offer numerous advantages to manage communication with your customers. A cost-effective alternative with more functionalities is Callbell. This multi-agent platform allows you to easily optimize the support you provide to your clients from social networks such as Facebook, Instagram, Telegram and WhatsApp.

Callbell has an easy-to-use interface, has multiple tools that will allow you to speed up response times and optimize the support you provide to your customers. The platform offers an analysis of performance statistics with detailed metrics about the users and the productivity of each agent.

It is a stable platform, easy to use for a cost of 14 euros per month for each account, which makes it ideal for small and medium businesses. For large companies, Callbell offers a multi-agent plus plan with premium features, offering the opportunity to access a free trial.