Crips is an instant messaging tool that integrates a number of communication channels such as: Live chat, Facebook, email, Twitter DM, SMS, Instagram, Discord, Twilio, Line and Telegram. This tool is particularly comprehensive, as it also offers CRM functionality, perfect with sales and support teams.
Currently, this tool is a solution chosen by many companies who use it to communicate with their customers. However, its use is limited, as its value is very expensive and can even increase if you want to use channels like WhatsApp or Instagram. If you want to use these channels, you have to pay a higher plan and a price for each agent added to your team.
In general, these types of tools work perfectly well with companies that handle large volumes of daily conversations. These companies usually need tools that allow them to maintain management, efficiency and order at work. So a messaging tool is a great investment. Crips, despite being a very comprehensive tool, is not the best option for small or medium-sized businesses, due to its exorbitant costs and the complexity of using the tool.
For these reasons, we will explain in this article how Crips works and how it can help you in your business, if and what are similar tools and which is the best option for Crips.
The main features that we can notice in Crips are the following:
1) It has a great variety of integrations.
This tool integrates with some of the apps that companies usually use to work, such as Slack, Google Suite, Drive, etc.
2) It has an internal CRM.
One of the great advantages of this platform is that it integrates an internal CRM that helps manage all customers and processes.
3) It connects with various communication channels including WhatsApp.
One of the coolest features of Crips is that it allows you to open multi-agent WhatsApp as a customer communication channel.
4) It has chatbots
Another great advantage of this platform are the bots that allow you to pre-configure a perfect message flow to serve customers and solve the most common doubts.
5) Shared inbox.
Users can see the messages of all their colleagues’ conversations and, if they wish, participate in them.
6) System status page.
Crips offers you a status page that shows you how the interface works during the day, so that, in the event that a customer should have a problem with the tool, consultants can directly examine and report any errors.
To register on Crips you need to take a series of steps that we will highlight in this article:
1) First you need to enter here and click on Get started
2) Now you are going to fill in the data required by the system and click on Continue
3) Next, you fill in the data of your company and continue by clicking on Continue
4) Lastly, a window will appear confirming the registration: now you just have to click on the Discover my Dashboard button
The advantages and disadvantages of Crips are many. Here we will share all the necessary information so that you can make a decision based on your communication and business needs.
Advantages
1) CRM included in your system.
2) Integrations with various communication channels.
3) Integrations with external apps such as Google Suite.
4) Chatbot.
5) Q&A Center.
Disadvantages
1) High prices for the agent’s service.
2) Support is poor.
3) Very complex tool.
4) The number of agents in the free and pro plans is very low.
Overall, Crips would be a great investment for large companies – however, its complexity makes it a little difficult to manage efficiently and quickly. It is for this reason that we recommend other similar tools for medium and small businesses, much easier to use and cheaper, like Callbell. If we are talking about large companies with a huge volume of messages, perhaps Crips is a great investment. However, keep in mind that you may need to invest in tool support or training for each of your sales consultants or support teams.
There are multiple tools in the messaging app market that can help businesses communicate with their customers. These tools help improve sales and support processes, keep all work organized, offer better efficiency and important integrations to get things done quickly and optimally.
If you would like to access a list of all these messaging tools, you can click here:
Access the list by clicking here
In this sense, if you want to try a particularly complete tool for support teams, sales or call centers, this allows you to manage an unlimited number of messages, add collaborators to your support or sales teams, provide complete statistics on your communication process, and since it’s easy to use and offers you a clear organization along with efficiency and effectiveness at work, Callbell can be the ideal solution.
If you want to know more about Callbell and how it can help you improve communication processes with your customers, you can click here.
Frequent Questions
How does Crips work?
Crips is an instant messaging tool that integrates a number of communication channels such as: Live chat, Facebook, email, Twitter DM, SMS, Instagram, Discord, Twilio, Line and Telegram. This tool is particularly comprehensive, as it also offers CRM functionality, perfect with sales and support teams.
Currently, this tool is a solution chosen by many companies who use it to communicate with their customers. However, its use is limited, as its value is very expensive and can even increase if you want to use channels like WhatsApp or Instagram. If you want to use these channels, you have to pay a higher plan and a price for each agent added to your team.
Is buying Crips a recommendable choice?
Overall, Crips would be a great investment for large companies – however, its complexity makes it a little difficult to manage efficiently and quickly. It is for this reason that we recommend other similar tools for medium and small businesses, much easier to use and cheaper, like Callbell.
If we are talking about large companies with a huge volume of messages, perhaps Crips is a great investment. However, keep in mind that you may need to invest in tool support or training for each of your sales consultants or support teams.
About the author: Hello! I am Alan and I am the marketing manager at Callbell, the first communication platform designed to help sales and support teams to collaborate and communicate with customers through direct messaging applications such as WhatsApp, Messenger, Telegram and Instagram Direct
