B2Chat is an instant messaging tool that integrates a series of communication channels such as: Live Chat, Facebook, Instagram, WhatsApp and Telegram. This tool is particularly comprehensive: the company relies on a multi-channel environment, which also works perfectly with the sales and support teams.
This tool, as described on their website, promises to help you improve communication with your customers from one place, formulate integrations of several important communication channels so that company agents and consultants can respond quickly to all the chat without mixing messages from other channels or confusing customers of other colleagues.
In general, these types of tools work amazingly, but there are many other options on the market, so it becomes difficult to find out which tool is actually the most effective and right for your organization’s needs. In this sense, it is advisable to carry out thorough investigation according to the needs of your company. And this way you can choose the best option for your team. Although B2Chat is a great option, there are pros and cons, as with any tool, which we are going to describe in detail in this article so that you can make the best decision.
Next, we will explain how B2Chat works and how it can help you in your work, as well as some good alternatives to this platform.
The main features that we can observe in B2Chat are those that we will highlight below:
1) It connects with various communication channels including WhatsApp.
One of the coolest things about B2Chat is that it allows you to open multi-agent WhatsApp as a communication channel to use with customers. In addition, it also integrates Instagram, Facebook Messenger and Telegram.
2) It has chatbots
The company offers ChatBost to automatically join conversations and thereby improve communication processes and lead selection.
3) Shared inbox
Users can see the messages of all their colleagues’ conversations and, if they wish, participate in them.
4) Webinar
B2Chat offers webinars every now and then where users can participate and resolve any doubts they have, this is a great advantage for consultants to learn how to use the tool.
To register on B2Chat you need to take a follow of steps that we will highlight in this article:
1) First we need to enter here and click where it says Schedule a Demo.
2) Now we will have to fill in the data required by the system and click on Start transformation.
3) After filling in all the data and clicking on the button, you just have to wait for them to call you to start the demo and create the account together with a B2Chat consultant.
The advantages and disadvantages of B2Chat are many. Here we will share all the necessary information so that you can make a decision based on your communication and business needs.
Advantages
1) Integrations with various communication channels .
2) Chatbot.
3) Webinar.
4) Multi-agent WhatsApp.
5) Help Center.
Disadvantages
1) High prices for the agent service.
2) Support is poor.
3) You cannot talk with your colleagues in the chats.
4) No CRM functionality.
5) The metrics are not very specific or detailed.
Overall, B2Chat is a great tool; however, it’s a bit expensive and lacks some good features for the sales and support teams. First, it doesn’t have a contact management center like a CRM or some similar functionality, which makes managing sales processes difficult. Moreover, the metrics are somewhat scarce, so increasing agent strategies and performance is somewhat difficult. It is for this reason that we recommend other similar tools for medium and small businesses, much easier to use and cheaper, like Callbell.
If we are talking about small businesses without much strategy requirement or contacts analysis, perhaps B2Chat is a great investment. However, be aware that you may need external tools to do additional work in the future.
There are multiple tools in the messaging app market that can help businesses communicate with their customers. These tools help improve sales and support processes, keep all work organized, offer better efficiency and important integrations to get things done quickly and optimally.
If you would like to access a list of all these messaging tools, you can click here:
Access the list by clicking here
In this sense, if you want to try a particularly complete tool for support teams, sales or call centers, this allows you to manage an unlimited number of messages, add collaborators to your support or sales teams, provide complete statistics on your communication process, and since it’s easy to use and offers a clear organization along with efficiency and effectiveness at work, Callbell can be the ideal solution.
If you want to know more about Callbell and how it can help you improve communication processes with your customers, you can click here.
Frequent Questions
How does B2Chat work?
B2Chat is an instant messaging tool that integrates a series of communication channels such as: Live Chat, Facebook, Instagram, WhatsApp and Telegram . This tool is particularly comprehensive: the company relies on a multi-channel environment, which also works perfectly with the sales and support teams.
This tool, as described on their website, promises to help you improve communication with your customers from one place, formulate integrations of several important communication channels so that company agents and consultants can respond quickly to all the chats without mixing messages from other channels or confusing customers of other colleagues.
Is buying B2Chat a recommendable choice?
Overall, B2Chat is a great tool; however, it’s a bit expensive and lacks some good features for the sales and support teams. First, it doesn’t have a contact management center like a CRM or some similar functionality, which makes managing sales processes difficult. Moreover, the metrics are somewhat scarce, so increasing agent strategies and performance is somewhat difficult. It is for this reason that we recommend other similar tools only for medium and small businesses, much easier to use and cheaper, like Callbell.
If we are talking about small businesses without much strategy requirement or contacts analysis, perhaps B2Chat is a great investment. However, be aware that you may need external tools to do additional work in the future.
About the author: Hello! I am Alan and I am the marketing manager at Callbell, the first communication platform designed to help sales and support teams to collaborate and communicate with customers through direct messaging applications such as WhatsApp, Messenger, Telegram and Instagram Direct
