Over time, companies have increasingly innovated, changing the way they market and communicate with their customers. Indeed, nowadays companies tend to interact through different communication channels: the most used are certainly WhatsApp, Instagram and Facebook.
This type of multi-channel interaction is due to the fact that users are more immersed in social media, communicating in this way also with the companies themselves. It is absolutely normal to see a person browsing a company’s account to find out details and information, by deciding to communicate with the latter via WhatsApp. This occurs because people perceive Instagram as a space for research, compared to WhatsApp, which is considered an excellent means of communication.
This is why companies are changing, tending to adapt to this type of attitude. Whaticket presents itself as a tool capable of integrating these three communication channels, by offering interesting solutions for companies.
However, in this article we want to describe to you how Whaticket works, what its advantages, disadvantages and its best alternative are.
Whaticket offers different types of features in order to help users interact with their customers:
1) Intuitive interface
Whaticket has an extremely intuitive interface, capable of starting and creating highly personalized conversations.
2) Easy connection
Whaticket does not feature the WhatsApp Business API, which is partly a big disadvantage. However, when we decide to use WhatsApp web exclusively, the connection is easy, since we just need to scan the QR code.
3) Distribution on platforms
Whaticket allows a connection to 3 platforms: WhatsApp, Facebook and Instagram.
Whaticket is an extremely interesting platform; Despite this, it has both advantages and disadvantages.
Advantages:
Among the advantages of Whaticket we find its ease of integration, being able to connect directly via QR code. Another advantage of this app is that it has a very intuitive interface, leading users to use the service simply and safely. Finally, Whaticket can connect to different platforms, like WhatsApp, Facebook and Instagram.
Disadvantages:
Speaking of the disadvantages, we find the absence of the WhatsApp Business API. This means that Whaticket does not have an official connection with WhatsApp. On the other hand, the connection through the QR code is traditionally unstable, does not have solid integrations and the cost is high compared to the type of service offered.
Depending on the needs of your company, Whaticket presents itself as an extremely easy-to-use platform, capable of offering solutions designed for highly intuitive interaction. Special features like chatbots and CRM are also included.
If you are looking for easy-to-use customer service with convenient services, then Whaticket is perfect for you. Always consider that Whaticket is simple, so if you need a solution that is more elaborate, you should look elsewhere.
In conclusion, the decision will depend on the specific needs of your company and the availability of resources in order to implement optimal customer service like the one offered by Whaticket.
Callbell is considered one of the best alternatives to Whaticket. Indeed, the platform offers similar features, including integrations with apps like WhatsApp, Telegram, Instagram or Facebook Messenger, the platform has the WhatsApp Business API which makes it the official WhatsApp connection. Furthermore, this platform has a built-in CRM, interaction, multiple connection for Facebook and Instagram and much more.
However, Callbell also offers an online catalog, CRM options and integrations with over 5000 apps through Zapier. This makes it a really interesting alternative for anyone who is looking for customer service that includes e-commerce and online store functions.
The interface is extremely simple to use and is a great option for those looking for fully automated customer service that they can customize. Therefore, Callbell is a scalable solution, ideal and perfect for companies of all sizes, from small to large.
If you would like to try this service, click here.
About the author: Hello! I am Alan and I am the marketing manager at Callbell, the first communication platform designed to help sales and support teams to collaborate and communicate with customers through direct messaging applications such as WhatsApp, Messenger, Telegram and Instagram Direct
