The differences between Tidio and Callbell are really many. Among them we have: functionality, features, design and usability. But the biggest difference between these two tools is that one is a live chat and the other is a multi-channel collaborative communication platform.
First of all, we must consider that Callbell allows you to connect messaging apps and thus serve customers from different social networks. In addition, it has other main features such as assigning chats, the ability to leave internal conversation notes for colleagues, manage chats according to the department, formulate multi-agent conversations, connect multiple service channels such as WhatsApp, Telegram, Facebook and Instagram and monitor conversations with all agents available in your Callbell account.
While on the other hand, Tidio is a live chat that allows you to see in real time the conversations of different customers who land on a specific website: the aesthetics of the chat is Messenger-style and you can also reply va e-mail. However, the biggest problem with these types of tools is that if the person who initiated the chat via the web or email leaves or abandons the conversation, the chat will almost certainly no longer be able to be reused as a means of communication.
Over time, companies have realized the great differences that live chat presents compared to instant messaging tools. Using apps that allow you to connect different communication channels widely used by people all over the world was considered a significant advantage, and quite useful. The difference is not only in the customer response times, but also in the quantity of sales, customer satisfaction, quality of service and much more.
That is why, in this article we will tell you about the main differences between Tidio, a live chat app and Callbell, a tool that brings together different social networks and messaging apps in one place, allowing you to develop an effective, fast and efficient customer service.
Tidio is a live chat, or a communicator for businesses that keeps live chat, Messenger and email in one place. Tidio owns 2 main products: live chat and chatbot. This means that it is mainly interested in automating the different stages of a conversation with customers who visit the website.
This tool is mainly defined as a live chat, capable of helping you serve your customers in real time, nothing more, nothing less. The price is quite affordable; however, if you want to add additional functionalities such as multiple agents or chat permissions you need to add value to the product.
Callbell is a tool developed mainly to allow companies to offer sales or support to their customers through instant messaging apps (Instagram Direct, Telegram, Facebook Messenger or WhatsApp).
Its platform offers features developed specifically for the business environment: it has a section dedicated to metrics where you can keep track of your activity. Moreover, you will also have the option to activate automatic routing that automatically assigns conversations, an internal chat between agents, a derivation of conversations and all of this in one place.
It centralizes all chats from different social networks into a single mailbox, where messages will be assigned to support agents available and active in your company.
Tidio is a tool used to create relationships with customers, sell them your products and serve them in real time using a live chat. This tool works on the home page of a web page and captures all the chats that visitors start within it. Next, a consultant takes the conversations and begins the purchase flow. However, we must consider that, since it is a live chat, there is no other way to communicate. Customers need to initiate the conversation on the website to then be assisted. If the person leaves the page, the conversation is automatically suspended.
For this reason, we strongly recommend using tools such as Callbell, which allow you to serve people from the web but through the social networks most used by users, thus ensuring a better response rate, more sales and continuous communication.
Generally, companies should adopt and use messaging apps as a communication solution, thus ceasing to place such importance on live chats. This is because live chats are tools that limit communication. When we talk about limitations, we mean that these types of tools allow the company to communicate with customers who visit its website exclusively in real time. On many occasions, these conversations are left hanging and the company only receives emails from the people it communicates with.
As we all know, emails are not a great communication channel these days and the best idea would be to use social networks or messaging apps in order to get a faster response and a higher opening rate. Unfortunately, live chats do not have these kinds of integrations and are limited to just managing conversations with website visitors in real time, and as we said earlier, many conversations will be doomed to be lost.
It is precisely for this reason that we recommend the use of tools such as Callbell, capable of using messaging apps as the main mode of communication. Callbell is a tool specialized in omnichannel communication, as it brings together different types of social networks into a single collaborative platform. This allows you to connect your entire team in one place and respond to all messages from your communication channels effectively, efficiently and quickly.
With Callbell you will be able to manage chats, make sales, automatically reply up to two levels of conversation, manage your leads, metrics and internal chats between the same agents. If you want to try Callbell and all the advantages you need for perfect communication and an omnichannel strategy, click here!
Frequent Questions
What is Tidio?
Tidio is a live chat or communicator for businesses that keeps live chat, Messenger and email in one place. Tidio owns 2 main products: live chat and chatbot. This means that it is mainly interested in automating the different stages of a conversation with customers who visit the website.
This tool is mainly defined as a live chat, capable of helping you serve your customers in real time, nothing more, nothing less. The price is quite affordable; however, if you want to add additional functionalities such as multiple agents or chat permissions you need to add value to the product.
What is the best alternative to Tidio?
Callbell is the best alternative to Tidio because it is a tool that adopts messaging apps as a communication solution. The tool specializes in omnichannel communication, as it brings together different types of social networks into a single collaborative platform, allows you to connect your entire team in one place and respond to all messages from your communication channels effectively, efficiently and quickly.
With Callbell you can manage chats, make sales, automatically reply up to two levels of conversation, manage your leads, metrics and internal chats between agents.
About the author: Hello! I am Alan and I am the marketing manager at Callbell, the first communication platform designed to help sales and support teams to collaborate and communicate with customers through direct messaging applications such as WhatsApp, Messenger, Telegram and Instagram Direct
