Difference between Olark and Callbell

The differences between Olark and Callbell are so many. These include functionality, features, design and usability. However, the biggest difference between these two tools is that one is a live chat and the other is a multi-channel collaborative communication platform.

First of all, we must always take into consideration that Callbell allows you to connect messaging apps and thus serve customers from different social networks. It also has other main features such as chat assignment, the ability to leave internal conversation notes for colleagues, manage chats according go the various departments, communicate through multi-agent chats, connect multiple service channels such as WhatsApp, Telegram, Facebook and Instagram and the ability to monitor the conversations of all available agents directly via your Callbell account.

For its part, Olark is a live chat tool optimized to serve only the visitors of a particular website. Plus, it has integrations and features that make it really easy to monitor and participate in each chat individually and simultaneously with one or more customer service agents. Despite this, the service offered represents a disadvantage since it has only one communication channel.

Olark is a rather interesting and complete tool as it integrates with multiple tools such as WordPress or Slack . It is also interesting for business use, it has a chatbot system that allows you to automatically serve all customers using a message flow previously created by the users themselves.

Finally, let’s talk about prices, despite the fact that the platforms offer completely different services. You have to consider what you want to acquire: on the one hand, Callbell allows you to directly participate in your customers’ favorite messaging apps starting from your website while on the other hand, Olark only features its own live chat platform which collects messages on your system. So with Olark you will not be able to manage messages from social networks, such as Telegram or WhatsApp; which instead you  can do with Callbell.

This explains why Callbell’s service is more expensive than Olark’s. However, in the field of development, management, monitoring and usability it’s a better service, and more easy and practical to use.

What is Olark?

Olark is a chat tool that allows you to talk to all website visitors. The platform has a fairly clean and intuitive design, easy to use and allows you to manage more than one chat in real time.

Likewise, Olark features integrations and functions that allow you to build a solid relationship with customers. It also has features like personalization, automatic messages, real-time reports, team management tools, and much more.

What is Callbell?

Callbell is a tool developed mainly to allow companies to offer sales or support to their customers through instant messaging apps (Instagram Direct, Telegram, Facebook Messenger or WhatsApp).

Its platform offers features developed specifically for the business environment: it has a section dedicated to metrics where you can keep track of your activity. Plus, you will also have the option to activate automatic routing that automatically assigns conversations, an internal chat between agents, a derivation of conversations and all of this in one place.

It centralizes all chats from different social networks into a single mailbox, where messages will be assigned to available and active support agents in your company.

What is Olark used for?

Olark is useful to assist all website visitors in real time. This is possible through its platform which is optimized for managing chats and work teams. The tool works as a live chat integrated into your website, therefore it’s able to receive all messages from visitors, allowing support agents to serve them in real time. However, this type of service is not 100% effective, as chats are generally run via web, and once the visitor leaves your page, the chat remains stagnant and unresolved.

For this reason, we strongly recommend using tools such as Callbell, which allow you to serve people from the web through the social networks most used by users, thus ensuring a better response rate, increased sales and continuous communication.

Why is Callbell the best alternative to traditional Live Chat?

Generally, companies should adopt and use messaging apps as a communication solution, thus ceasing to place such importance on live chat. This is because live chats are tools that limit communication. When we talk about limitations, we mean that these types of tools allow the company to communicate with customers who visit its website exclusively in real time. On many occasions, these conversations are left hanging and the company only receives emails from the people it communicates with.

As we all know, emails are not a great communication channel these days and the best idea would be to use social networks or messaging apps in order to get a faster response and a higher open rate. Unfortunately, live chats do not have these kinds of integrations and are limited to just managing conversations with visitors to a particular website in real time, and as we said earlier, many conversations will be doomed to be lost.

It is precisely for this reason that we recommend the use of tools such as Callbell, capable of using messaging apps as the main mode of communication.  Callbell is a specialized tool in omnichannel communication, as it brings together different types of social networks into a single collaborative platform. This allows you to connect your entire team in one place and respond to all messages from your communication channels effectively, efficiently and quickly.

With Callbell you will be able to manage chats, make sales, automatically reply up to two levels of conversation, manage your leads, metrics and internal chats between the same agents.

If you want to try Callbell and all the advantages you need for a perfect communication and an omnichannel strategy, click here!