In this article, we will discuss how to connect the Callbell API to integrate WhatsApp with Survey Sparrow, which will allow companies a more effective and productive management of their WhatsApp chats.
To achieve this, you must have an account Callbell and an account of Survey Sparrow.
Survey Sparrow is an online survey platform that allows companies and organizations to create and send custom surveys to their customers, employees, and other stakeholders. The platform offers a variety of features to make surveys more engaging, interactive, and effective, including the option to create surveys in the form of chat, customization of colors and layouts, and the ability to automate sending surveys via email. email, SMS, social networks and other channels.
Additionally, this tool offers data analysis features to help users understand and visualize survey results, allowing them to make decisions based on feedback and opinions from their audience. The platform also has security and privacy features to ensure that respondent data is protected and used responsibly.
Callbell is a SaaS B2B platform focused on communication between companies and customers through messaging platforms. It is a collaborative chat tool to which companies can connect their page Facebook, a WhatsApp account through WhatsApp Business API, Instagram Business and Telegram to centralize support channels and provide a better experience to the end customer, all in a centralized solution.
Specifically, Callbell allows you to unify all conversations from different IM channels on a single dashboard, allowing sales and support teams to respond faster and more effectively to customers, without having to switch between applications. Callbell has implemented a number of automation tools that allow you to send predefined responses to customers based on their requests or initiate an automated customer service process based on your needs.
Advanced analytics and reporting allow you to monitor team performance, conversation metrics, and the effectiveness of communication strategies used.
If you haven’t done this yet, the first thing to do is:
1) Create an account Callbell and integrate it to WhatsApp Business API
2) Create an account Survey Sparrow.
Once this is done, you can start using the Callbell API documentation to connect your company WhatsApp account to Survey Sparrow according to what you are needing.
Here are some working examples of how to take advantage of this integration and improve business processes.
1) Generate WhatsApp leads using Survey Sparrow
With this implementation, it will be possible to automatically synchronize the contacts generated in Survey Sparrow with Callbell.
Callbell API integration with Survey Sparrow enables more efficient management of WhatsApp contacts. For example, if you create a form in Survey Sparrow to collect WhatsApp contacts for your company, and include questions and categories to rate contacts and keep them sorted, each time a contact completes the form, a new contact will automatically be created. in Callbell with all the information collected in the form.
In this way, Callbell users will have immediate access to the contact information and the categorization of the same that is generated in Survey Sparrow, which will allow them to respond more effectively to customer inquiries and offer a better customer experience. user.
2) Automatically send a WhatsApp message to users who fill out a Survey Sparrow form.
This implementation is more functional and curious. Thanks to it we will have the possibility of sending (in a totally automated way) a WhatsApp template to all the users who will complete the Survey Sparrow forms that you will have connected via API to Callbell.
Not only that, it will also be possible to enter variables within the WhatsApp message sent, for an even more personalized service.
Let’s take an example:
You have just created a form in Survey Sparrow where in question number 1 you ask for the name of the contact and in question number 2 you ask for the contact telephone number.
Suppose we want to send this WhatsApp message template.
Hello {{1}}, thank you for completing this form, our team will contact you as soon as possible.
Thanks to the API implementations, it will be possible to create a rule that makes the message template variable populate with the information entered in question 1 and then the message is sent to the WhatsApp number entered in question number 2.
Zapier is a task automation platform that allows users to integrate and automate workflows between different web applications. Zaps are user-created automation rules in Zapier that specify what actions should be performed when a certain event occurs in a web application. For example, a zap could be created to automate the creation of a new contact in an application like Callbell whenever a new message is received in a contact form on a company’s website like Survey Sparrow.
If your IT team doesn’t have the capacity or you want to save valuable deployment time, you can use the official integration of Callbell with Zapier to connect WhatsApp to Survey Sparrow. One of the strengths of using Zapier is precisely the ease and speed of integration. Instead, the downside is Zapier’s cost.
With the integration of Callbell and Survey Sparrow through Zapier, companies can automatically create new contacts by leveraging Callbell Webhooks. This allows companies to have a complete and up-to-date view of customer interactions and better understand their needs and preferences.
If you haven’t already done so, you must first:
1) Create an account Callbell and integrate it to WhatsApp
2) Create an account Survey Sparrow
3) Create an account Zapier
Once this is done, you just have to connect Callbell and Survey Sparrow to Zapier and program the necessary zaps for the operations you want.
Frequent Questions
What is Callbell?
Specifically, Callbell allows you to unify all conversations from different IM channels on a single dashboard, allowing sales and support teams to respond faster and more effectively to customers, without having to switch between applications. . Callbell has implemented a number of automation tools that allow you to send predefined responses to customers based on their requests or initiate an automated customer service process based on your needs.
What is Survey Sparrow?
Additionally, this tool offers data analysis features to help users understand and visualize survey results, allowing them to make decisions based on feedback and opinions from their audience. The platform also has security and privacy features to ensure that respondent data is protected and used responsibly.
About the author: Hello! I am Alan and I am the marketing manager at Callbell, the first communication platform designed to help sales and support teams to collaborate and communicate with customers through direct messaging applications such as WhatsApp, Messenger, Telegram and Instagram Direct
