In this article we will analyze how your company can connect WhatsApp to Survey Monkey, using the Callbell API.
To proceed you must have an account Callbell and an account of Survey Monkey
Survey Monkey is an online tool that allows users to create and send custom surveys to a specific audience. The platform is used by businesses, non-profit organizations, academic institutions, and individuals to collect data and opinions from a sample of people online.
The platform offers a variety of customizable survey and question templates to meet the specific needs of users, as well as options to customize the survey’s appearance and design. Once the survey is complete, users can analyze the results in real time through graphs and tables.
Survey Monkeyoffers both a free version and a paid version with additional features such as the ability to send surveys via email and integration with other data analysis tools.
Callbell is a SaaS B2B platform focused on communication between companies and customers through messaging platforms. It is a collaborative chat tool to which companies can connect their page Facebook, a WhatsApp account through WhatsApp Business API, Instagram Business and Telegram to centralize support channels and provide a better experience to the end customer, all in a centralized solution.
Specifically, Callbell allows you to unify all conversations from different IM channels on a single dashboard, allowing sales and support teams to respond faster and more effectively to customers, without having to switch between applications. . Callbell has implemented a number of automation tools that allow you to send predefined responses to customers based on their requests or initiate an automated customer service process based on your needs.
Advanced analytics and reporting allow you to monitor team performance, conversation metrics, and the effectiveness of communication strategies used.
If you haven’t already done so, you must first:
1) Create an account Callbell and integrate WhatsApp Business API
2) Create an account Survey Monkey.
Once this is done, you can start using the Callbell API documentation to connect your company WhatsApp account to Survey Monkey according to your needs.
Here are some interesting examples of how to take advantage of this integration and improve business processes.
1) Get leads on WhatsApp using Survey Monkey
With this integration, it is possible to create, synchronize and manage the contacts that are generated through Survey Monkey with Callbell.
For example, if your company decides to create a survey template in Survey Monkey where the objective is to gather the opinions of your customers and valuable WhatsApp numbers, qualifying them with a series of information questions and simple selection.
Thanks to Callbell’s API connection, whenever a contact fills in this information in Survey Monkey, a new contact will be created within the Callbell platform with all the information collected in the form. Therefore, if your questions are qualifying to get an idea of what your potential client wants. When the contact is generated within Callbell, it will have all the data collected and will already be pre-qualified.
2) Automatically send a WhatsApp message when people fill out a form in Survey Monkey
Thanks to the API and the integration between these two platforms (fully automated) we will be able to send a WhatsApp template to all users who will complete a survey or form in Survey Monkey from your Callbell account.
Not only that, it will also be possible to enter variables within the WhatsApp message sent, for an even more personalized service.
Let’s take an example:
You just created a survey in Survey Monkey where in question 1 you ask for the name of the contact and in question 2 you ask for the phone number.
Suppose we want to send this WhatsApp message template.
Hello {{1}}, thank you for completing this form, our team will contact you as soon as possible.
Thanks to the API implementations, it will be possible to create a rule that makes the message template variable populate with the information entered in question 1 and then the message is sent to the WhatsApp number entered in question number 2.
Zapier is a service that allows automating operations between web applications. It works by creating “zaps”, which are automation rules that are triggered by certain events (such as creating a new item in a list or receiving a new message). When a zap is triggered, Zapier can perform a specific action (like creating a new contact in a CRM).
If your team wants to save valuable implementation time, you can use the official integration of Callbell with Zapier to connect WhatsApp to Survey Monkey. One of the strengths of using Zapier is precisely the ease and speed of integration.
With the Callbell and Survey Monkey integration through Zapier, businesses can automatically create new contacts and gather user survey information by leveraging Callbell Webhooks. This allows companies to have a complete and up-to-date view of customer interactions, obtain valuable information and better understand their needs and preferences.
If you haven’t already done so, you must first:
1) Create an account Callbell and integrate it to WhatsApp
2) Create an account Survey Monkey
3) Create an account Zapier
Once this is done, you just have to connect Callbell and Survey Monkey to Zapier and program the necessary zaps for the operations you want.
Frequent Questions
What is Zapier?
Zapier is a service that allows automating operations between web applications. It works by creating “zaps”, which are automation rules that are triggered by certain events (such as creating a new item in a list or receiving a new message). When a zap is triggered, Zapier can perform a specific action (like creating a new contact in a CRM).
About the author: Hello! I am Alan and I am the marketing manager at Callbell, the first communication platform designed to help sales and support teams to collaborate and communicate with customers through direct messaging applications such as WhatsApp, Messenger, Telegram and Instagram Direct
