How to connect WhatsApp to Question Scout | Callbell

In this article, we will discuss how to connect the Callbell API to integrate WhatsApp with Question Scout, which will allow companies to manage their WhatsApp chats more effectively.

To proceed you must have an account Callbell and an account of Question Scout.

What is Question Scout?

Question Scout is an online form and survey management platform that allows users to create and submit surveys, quizzes, and forms digitally. The platform offers a wide variety of tools and features, including creating custom surveys, adding conditional logic for specific questions, automatic report generation, and real-time data analysis.

This is a very useful tool for companies and organizations seeking to obtain information from their customers, employees, suppliers, and other stakeholders. Users can customize their surveys to reflect their company’s brand, and send them via email, social media, or other means.

The platform also offers integrations with other third-party applications, making it easy to manage data collected on a variety of platforms. In addition, it offers advanced analysis tools, this allows users to see the results of their surveys in real time and obtain information about their clients and their database.

What is Callbell?

Callbell is a SaaS B2B platform focused on communication between companies and customers through messaging platforms. It is a collaborative chat tool to which companies can connect their page Facebook, a WhatsApp account through WhatsApp Business API, Instagram Business and Telegram to centralize support channels and provide a better experience to the end customer, all in a centralized solution.

Specifically, Callbell allows you to unify all conversations from different IM channels on a single dashboard, allowing sales and support teams to respond faster and more effectively to customers, without having to switch between applications. . Callbell has implemented a number of automation tools that allow you to send predefined responses to customers based on their requests or initiate an automated customer service process based on your needs.

Advanced analytics and reporting allow you to monitor team performance, conversation metrics, and the effectiveness of communication strategies used.

How to integrate WhatsApp to Question Scout – Main method

If you haven’t already done so, you must first:

1) Create an account Callbell and integrate WhatsApp Business API

2) Create an account Question Scout. 

Once this is done, you can start using the Callbell API documentation to connect your company WhatsApp account to Question Scout according to your needs.

Here are some interesting examples of how to take advantage of this integration and improve business processes.

1) Generate WhatsApp leads using Question Scout 

With this implementation, it will be possible to automatically synchronize the contacts generated in Question Scout with Callbell.

Callbell API integration with Question Scout enables more efficient management of WhatsApp contacts. For example, if a form is created in Question Scout to collect WhatsApp contacts, and questions and categories are included to qualify the contacts, each time a contact completes the form, a new contact will automatically be created in Callbell with all the information collected in the form.

In this way, Callbell users will have immediate access to contact information and categorization of the same, which will allow them to respond more effectively to customer inquiries and offer a better user experience.

2) Automatically send a WhatsApp message to users who fill out a Question Scout form. 

This implementation is even more interesting. Thanks to it we will have the possibility of sending (in a totally automated way) a WhatsApp template to all the users who will complete the Question Scout that you will have connected via API to Callbell.

Not only that, it will also be possible to enter variables within the WhatsApp message sent, for an even more personalized service. 

Let’s take an example:

You have just created a Question Scout where in question 1 you ask for the name of the contact and in question 2 you ask for the phone number.

Suppose we want to send this WhatsApp message template.

Hello {{1}}, thank you for completing this form, our team will contact you as soon as possible.

Thanks to the API implementations, it will be possible to create a rule that makes the message template variable populate with the information entered in question 1 and then the message is sent to the WhatsApp number entered in question number 2.

How to integrate WhatsApp to Google Forms with Zapier – Alternative method

Zapier is a task automation platform that allows users to integrate and automate workflows between different web applications. Zaps are user-created automation rules in Zapier that specify what actions should be performed when a certain event occurs in a web application. For example, a zap could be created to automate the creation of a new contact in an application like Callbell whenever a new message is received in a contact form on a company’s website like Question Scout.

If your IT team doesn’t have the capacity or you want to save valuable deployment time, you can use the official integration of Callbell with Zapier to connect WhatsApp to Question Scout. One of the strengths of using Zapier is precisely the ease and speed of integration. Instead, the downside is Zapier’s cost.

With the Callbell and Question Scout integration through Zapier, businesses can automatically create new contacts by leveraging Callbell Webhooks. This allows companies to have a complete and up-to-date view of customer interactions and better understand their needs and preferences.

If you haven’t already done so, you must first:

1) Create an account Callbell and integrate it to WhatsApp

2) Create an account Question Scout

3) Create an account Zapier

Once this is done, you just have to connect Callbell and Question Scout to Zapier and program the necessary zaps for the operations you want.