Messaging apps are extremely popular thanks to the ease with which it is possible to create efficient and rapid communications between users, including companies.
All this has brought to light the so-called multi-agent platforms which are capable of bringing together within their system a certain number of apps and social networks like Facebook, Instagram, Telegram and WhatsApp, managing to receive messages coming from the latter and offering different features aimed at controlling customer support and sales service directly from a single place.
This is the case of tools like Respond.io, Trengo, Keybe, Wati, Zenvia Conversion and many others. As described above, these tools can bring together CRM, multi-agent, statistics, etc. functionality to help users develop an improved service, increasing sales.
However, we are not always faced with positive situations and many key aspects are better despite having major advantages compared to platforms like Callbell, capable of offering complete, efficient and innovative solutions with excellent customer support.
This app introduces several features separate from WhatsApp and integrated in order to transform it into a powerful tool to be used by both sales and support teams. Among these features we find personalized sales funnels, integrated CRM, message templates, bots and integrations with communication channels like Instagram and WhatsApp, automations, interactions with other apps through the use of APIs, etc.
Today we want to talk to you about Callbell and why we can consider it one of the best alternatives to more popular multi-agent tools and platforms.
Generally, the most common multi-agent tools offer different solutions on the market, like CRM, messaging statistics, some types of automations and bots and the ability to integrate apps, some types of automations and bots and live chat.
Among them we count automation as one of the most important functions, since it allows us to automate processes that normally could not be automated, like interactions with customers. These include sending messages, creating reminders, sending emails or even calling customers.
Another extremely useful and interesting feature are the sales bots and the control of statistics which allow you to sell almost automatically as long as everything is configured appropriately in order to have a clear vision of the status of your activities and your company.
The most common multi-agent apps have several features that can help users improve their experience. However, no tool is perfect. This is why we want to describe to you the advantages and disadvantages of some platforms like Respond.io, Keybe, Wati, Trengo, etc.
Advantages
These tools have various features and advantages, capable of helping to develop an effective customer experience between companies and customers. Among them we find:
1) Creation of Bots specialized in sales.
2) Integrations with CRM
3) Ability to chat with an agent
4) Multiple communication channels
5) Checking statistics
Disadvantages
On the contrary, the same tools also have important disadvantages that could be particularly decisive when deciding whether or not to take them into consideration for managing your business. Among them we include:
1) Many have interfaces that are too complicated and difficult to understand.
2) Many platform crashes.
3) Bots do not perform the necessary functions that lead to the automation of some processes.
4) Customer support is not efficient.
As we say, we cannot tell you for sure which tools are perfect for your business. What we recommend you do is understand what your company needs, analyzing all the weak points and determining whether the features of a specific platform can really be right for you, allowing you to grow and improve. This happens because many of these instruments have exceptional characteristics, but combined they have defects and flaws.
Fortunately, there are always excellent alternatives, capable of leading to more effective control regarding the sales process and interaction with customers. That is why we want to describe to you the best alternative to all the tools described above
Exactly, the best alternative to platforms like Trengo, Respond.io, Keybe, Zenvia Conversion and Wati is Callbell. Indeed, this tool is ideal for all those companies that are looking for all-in-one solutions with impeccable customer support.
Callbell has several features that make it an excellent tool for both sales and multi-agent and multi-channel support. You will have the possibility to integrate social channels like Facebook, Instagram, Telegram and WhatsApp and more with it. In fact, you will be able to add multiple channels in a completely organized manner in a single platform (more than two WhatsApp numbers, Facebook, Instagram and Telegram accounts).
Furthermore, it features such as CRM, automatic routing, specialized sales funnels, statistics, a powerful chatbot builder where you can also send videos.
As you can clearly see, Callbell is a truly complete solution with unforgettable customer support, capable of solving any doubts or requests, helping you at any time during the onboarding process.
If you would like to try Callbell, click here.
About the author: Hello! I am Alan and I am the marketing manager at Callbell, the first communication platform designed to help sales and support teams to collaborate and communicate with customers through direct messaging applications such as WhatsApp, Messenger, Telegram and Instagram Direct
