What is Chattigo? Pros and Cons

Chattigo is a tool that focuses on connecting multiple service channels together with its platform, in order to centralize all messages from these channels into one place and thus serve them in a much simpler and more effective way.

When it comes to channels, Chattigo has an excellent repertoire to connect to: among these we find Facebook, Telegram, Twitter, WhatsApp, Instagram, E-mail, live chat and even Mercado Libre, as well as having multiple integrations with its platform. At first glance Chattigo is a great business tool, and it is; however, it is also quite an expensive tool. Therefore, small or medium-sized companies will have many difficulties in acquiring this platform.

Moreover, another big drawback of Chattigo is its customer service which is quite sloppy. Chats are usually very long, and support is generally not very efficient. Furthermore, the platform interface, having so many integrations, becomes complicated to use and learn, so if you wish to acquire this tool, you will need to hire external support to teach your employees how to use it.

Despite the above, Chattigo also has some benefits, like chatbots for your conversations. You must always keep in mind that fully automating your chats is not the best decision, so you should be careful. Furthermore, it is important to mention all the interactions and functionalities that the app has. That’s why in this article we will tell you about Chattigo, how it can help you with your business, the pros and cons of this tool, and the best alternative on the market.

How to register on Chattigo?

To register on Chattigo you just have to follow a series of simple steps that we are going to show you in detail below:

1) First you need to go to Chattigo’s web page by clicking here. And then you have to click on Hablemos!

2) Finally, the website will take you to the WhatsApp page where we have to click on continue to chat, then one of the agents will contact you directly on WhatsApp and you can talk. Later, if everything went well, you will be able to create your account with the help of an agent.

What are the advantages and disadvantages of Chattigo?

The advantages and disadvantages of Chattigo are many; however, here we will mention the most relevant ones. This way you can decide if this tool can really meet your needs.

Advantages

a) Multiple communication channels.

b) Chatbot.

c) CRM integration.

d) Metrics per user.

e) Multi-user WhatsApp.

f) Mobile app.

Disadvantages

a) Very high prices.

b) Poor support.

c) Complex tool.

d) Complicated onboarding.

e) You must speak to an agent to create your account.

Should I use Chattigo for my business?

We always recommend that you think carefully before buying a new tool. According to what we said previously, Chattigo is an expensive tool so for small or medium-sized businesses it’s not possible to acquire it. That’s why before deciding whether or not to purchase this service, you need to be sure of what you need and the current situation of your business to assess whether Chattigo might be the best tool for you or whether you should look for an alternative.

If you own a large company and need a tool of this caliber, Chattigo may be the ideal solution. However, if your business is medium or small and you get a lot of conversations on a daily basis, you may need an alternative like Callbell.

What is the best alternative to Chattigo?

There are multiple tools in the messaging app market that can help businesses communicate with their customers. These tools allow you to improve sales and support processes, keep portfolios organized, offer better work efficiency and important integrations to perform tasks quickly and thoroughly.

If you’d like to access a list of all these messaging tools, you can see it here:

Access the list by clicking here

 In this sense, the best alternative to Chattigo is Callbell. If you want to try a complete tool for support, sales or call center teams, which allows you to manage an unlimited number of messages, add collaborators to your support or sales teams, provide complete statistics on your communication process, easy to use and able to offer you a clear organization together with efficiency at work, Callbell is the ideal solution.

If you want to know more about Callbell and how it can help you improve communication processes with your customers, you can click here.