Did you know that support teams need help too?
That’s right, many of today’s support teams need help. This is due to the high volume of inquiries received through the different communication channels. These teams often receive a lot of lost tickets, shipping issues, frustrated or departing customers. All this shows the need to improve the attention that these teams offer to their clients.
The problem is that Helpdesk software is very expensive and on many occasions companies do not have enough money to cover these expenses.
If customers are the heart of your company, then communication is the soul. Having specialized tools to offer spectacular customer service is the duty of every service company. These tools are indispensable for improving staff efficiency.
90% of customers agree that a good customer service experience improves the chances of buying. Since the Covid-19 pandemic, people have become more trustworthy with technology. Therefore, queries through messaging apps like WhatsApp have greatly improved.
For this reason, Helpdesk websites are so important today and have become essential in the daily life of companies. But that doesn’t mean it’s easy to find the right solution for your business. For this reason, in this article we are going to show you the 5 best help desk websites for growing companies.
Help desk websites are platforms that help the different teams of a company (customer service, sales or technical team) to resolve customer incidents quickly and easily.
These types of platforms work as an ideal support point to serve customers quickly. They allow to organize the work in a better way and control the flow of queries and incidents that arrive daily.
Some of the things that these platforms can do are:
a) They allow you to provide support on your client’s preferred channel, including WhatsApp.
b) Clients can self-serve, that is, they can do the whole process alone.
c) They provide you with detailed reports and metrics of your business.
d) Automate workflows.
e) Facilitate team collaboration.
f) Personalize the experience.
Help desk websites in a nutshell, allow your team to handle your customer queries effectively and efficiently. Communication methods are constantly evolving. This means that customers can find the communication option they like best at the time they prefer and this is where help desk websites come into play.
A web help desk helps you manage processes and manage incidents, which is why your company should use this type of solution. Social networks have a wide reach and this means that many inquiries and clients arrive every day. At some point it becomes impossible for one person to handle this amount of work and this is where help desk websites can help you control these types of problems.
Taking all this into account, we recommend using Callbell to solve communication problems in your company and manage inquiries effectively in the communication channels that your customers like the most, including WhatsApp.
In the market there are many web help desks that can help you manage the processes in your company. However, today we are going to recommend the 5 best web help desks for growing companies.
A) Callbell
Callbell is one of the best web help desk tools for multichannel communication, support and sales. Not only because the price is very generous. If not because the platform is easy to use, intuitive and effective. In addition, it allows you to use multiple service channels such as Telegram, Instagram, Messenger and WhatsApp .
The platform is designed and optimized for sales teams, administrative support and customer service, which provides a better user experience. It offers metrics per agent, business metrics, many functionalities in terms of sales teams, support, customer service and more.
Lastly, Callbell support is excellent. They are very friendly and respond to their customers quickly, even within minutes. Without a doubt, it is one of the best options you have in web help desk platforms .
Some functionalities are:
1) Multi-channel service (including WhatsApp)
2) Multi-agent functionality
3) Automatic routing
4) Integrated CRM
5) Public API
6) Specialized metrics for sales and support teams
7) Mobile app
B) Zendesk
Zendesk is a customer support and web help desk tool that allows you to connect your agents with customers through multiple channels. In such a way that they can attend them from the same platform without having to enter the instant messaging application.
Also, you can track all the activities of your operators so that you can evaluate the daily or monthly performance of each of them, their metrics in terms of messages and customer satisfaction.
Some functionalities are:
1) Custom Views
2) Self-service options
3) Integrated voice software
4) Analysis and reporting
5) Live chat and messaging
6) Collaboration tools
7) API, SDKs, app integrations
C) Salesforce Service Cloud
The Salesforce Cloud Service, web help desk style, is undoubtedly essential for companies that prefer something robust and very complete. This software is certainly worth a look. You have the possibility to automate a large part of your business thanks to this tool and in this way attend to all the queries you receive daily and facilitate the tasks of your agents. It also has very interesting advanced analytics that help you scale your campaigns and businesses.
Something that you should keep in mind is that this tool is expensive. Therefore, it will be necessary to have a good budget before acquiring the benefits.
Some functionalities are:
1 ) Business management in general
2) Automatic workflows
3) Webhooks, SDKs and APIs
4) Integrations with third parties
5) Omnichannel routing
6) Analytics
7) Remote access
D) Zoho Desk
Offering a web help desk style of customer service, Zoho is a leading platform for cloud-based tools. In a few words, it allows you to receive messages and tickets and respond to them quickly through its specialized platform, without interrupting the rhythm. All of this happens while collecting data from your customers and generating real-time reports.
Although Zoho is a very interesting platform and has many features, it also has different plans for the needs of its users. It has a free plan for up to 3 users, then they have a pro plan and finally a more specialized business plan for companies with higher requirements.
Some functionalities are:
1) Help Center
2) Customer rating
3) Reports and dashboards
4) Possibility of sharing incidents
5) Scheduled reports
E) Freshdesk
This tool was developed for a quick implementation and without code, Freshdesk is a very practical and effective tool that helps companies improve processes and their communication with cloud-based customers. One of the most visualized features is the artificial intelligence that your service has for recommendations based on data collected. Furthermore, its platform is multi-channel and multi-platform.
If you like this tool, you can try it for 21 days in its free version. However, there are paid plans for small and large businesses ranging from $18 to $95 and up per month.
Some functionalities are:
1) Reporting and analysis
2) Mobile application
3) Service catalog
4) Workflows
5) Service Level Management
6) Chatbot
Callbell is a web help desk type tool that focuses mainly on communication, sales management, support and customer service for companies. It integrates various communication channels such as Facebook, Instagram, Telegram and WhatsApp.
One of the most remarkable things about this platform is that it has many additional functionalities in addition to the integration of its communication channels, for sales and support. One of these features is automatic routing, it automates the reception of messages and the first responses to customers, as well as the redirection of messages.
On the other hand, it has internal notes and labels, it also has multi-device and multi-agent capabilities. Overall, Callbell is a very comprehensive tool that does much more than just make it easy to communicate with customers.
Finally, the support is excellent and they attend to you very quickly. The price is very good and the ease of use of the application is exceptional. If you are interested in trying this web help desk, click here.
Frequent Questions
Why should I use a Web Help Desk?
Help desk websites in a nutshell, allow your team to handle your customer queries effectively and efficiently. Communication methods are constantly evolving. This means that customers can find the communication option they like best at the time they prefer and this is where help desk websites come into play.
A web help desk helps you manage processes and manage incidents, which is why your company should use this type of solution. Social networks have a wide reach and this means that many inquiries and clients arrive every day. At some point it becomes impossible for one person to handle this amount of work and this is where help desk websites can help you control these types of problems.
Taking all this into account, we recommend using Callbell to solve communication problems in your company and manage inquiries effectively in the communication channels that your customers like the most, including WhatsApp.
What are the Help Desk Websites?
Help desk websites are platforms that help the different teams of a company (customer service, sales or technical team) to resolve customer incidents quickly and easily.
These types of platforms work as an ideal support point to serve customers quickly. They allow to organize the work in a better way and control the flow of queries and incidents that arrive daily.
Some of the things that these platforms can do are:
About the author: Hello! I am Alan and I am the marketing manager at Callbell, the first communication platform designed to help sales and support teams to collaborate and communicate with customers through direct messaging applications such as WhatsApp, Messenger, Telegram and Instagram Direct
