When you have a company and you make many sales online you start to realize that the messages that arrive every day are growing in quantity. There comes a time when it is no longer humanly healthy nor possible to serve so many people through social networks or apps like WhatsApp or Telegram. It is at this point where it becomes necessary to use platforms that allow you to develop a good management of communications with customers.
It is at this very moment where companies start hiring external platforms to manage their messages on WhatsApp and other social networks. However, many times the situation happens where a store wants to change tool due to some compelling reason and this is where the problems begin. This is because it becomes very complicated to effectively manage communications due to the amount of messages, and companies start to need complete customer service teams to be able to meet the demand.
After testing a tool, the company may feel the need to move the service to another platform. This is where the problems start since this kind of service works with WhatsApp Business API and as a rule it is impossible to move back from an API number to a normal one. This is why in this article we are going to explain to you how to migrate your WhatsApp API account from Sirena to another service like Callbell.
The official WhatsApp Business API has been developed specifically to integrate all your communications in one place through an external tool. The interesting thing about this feature is that it gives you the ability to integrate your WhatsApp account with other applications and centralize your communications on another platform. In addition, you can also automate messages and processes.
To put it in a simpler way to understand, the official WhatsApp API is the way in which programmers connect external platforms to WhatsApp and thus obtain new functionalities. If a company connects another app through another method other than the API, they could lose their account.
Before I show you how to migrate your account you must be very clear that since your account is already a Business API with Sirena, the only way you can change your provider is for the new one to have a service for the WhatsApp API just like Sirena’s: a very good company for this is Callbell.
1) The first thing you should do is contact Sirena to tell them that you want to migrate to another WhatsApp Business API provider. This is so that they can unlink your account from their system. However, they are not responsible for the migration process as such, this process is left to your new provider.
Remember that you can also contact them via email at [email protected]
2) Once the above step is taken care of, it’s time to contact Callbell to migrate your Sirena account. For this the first thing you must do is to have available a number not associated with a WhatsApp account*.
To contact Callbell you can write directly to this WhatsApp number
3) Complete this form with all the required information.
4) Get in touch with our team (via WhatsApp or by booking a call).
5) Verify the number and request approval of your message templates
NOTE:
Please note that as of June 25, 2022, it is no longer necessary to verify the Business Manager account to set up an account on the WhatsApp Business API. The account can be set up immediately, with the only limitation being that businesses can proactively initiate (outbound) a maximum of 50 conversations per day, while there are no limitations on the number of inbound conversations. Remember to comply with WhatsApp policies to avoid account suspension.
Callbell is the best platform to migrate your WhatsApp Business API service from another provider. The reason is because this platform manages to balance automation with good communication management for sales and support teams. Callbell is the first CRM platform for WhatsApp with features like automatic router, notes, tags, integrations for your business and much more.
If you want more information about Callbell, you can click here.
Frequent Questions
What is the WhatsApp Business API?
The official WhatsApp Business API has been developed specifically to integrate all your communications in one place through an external tool. The interesting thing about this feature is that it gives you the ability to integrate your WhatsApp account with other apps and centralize your communications on another platform. In addition, you can also automate messages and processes.
To put it in a simpler way to understand, the official WhatsApp API is the way in which programmers connect external platforms to WhatsApp and thus obtain new functionalities. If a company connects another app through another method other than the API, they could lose their account.
What is the best alternative to Sirena?
The best alternative to Sirena is Callbell thanks to its ease of use, to the support provided to its customers and the variety of channels it manages. Such as: WhatsApp Business, Telegram, Instagram Direct and Facebook Messenger.
Moreover, the quality of the service it provides compared to the alternatives on the market is far superior. In fact, the agents are always ready to solve problems and provide an excellent service, making Callbell a service like no other.
Callbell offers all the features that companies need nowadays: a stable platform, detailed statistics regarding the entire communication process. and the necessary tools for managing agents.
About the author: Hello! I am Alan and I am the marketing manager at Callbell, the first communication platform designed to help sales and support teams to collaborate and communicate with customers through direct messaging applications such as WhatsApp, Messenger, Telegram and Instagram Direct
