How Trengo works

Trengo is a tool that allows companies to communicate with their customers and their teams; It is a fairly practical solution because it brings all communication channels together in a single mailbox, and it also allows you to automate conversations by offering different  customer experiences.

Among the channels offered by Trengo are WhatsApp, Instagram DM, Email, Live chat, We chat, SMS and this allows you to serve customers from multiple channels within a single mailbox with a multi-agent team, regardless of WhatsApp usage.

One of the upsides of Trengo is the option of communicating directly with your customer service or sales team internally via notes present in every conversation. In addition, the ability to automate chats and workflows will save a lot of time in everyday tasks. This is undoubtedly an interesting solution for companies that use multiple service channels and receive a large number of daily requests.

Main features

Trengo has some interesting features and, although there are various companies offering similar services, here we show you what are its particularities that distinguish it from the others:

a) Possibility of having a WhatsApp number with a multi-agent team.

b) Multiple integrations available depending on the plan.

c) Statistics and metrics of your agents and your business.

d) Automation of messages and flows.

e) Possibility of API for chats.

f) Chatbot.

How to register on Trengo

Trengo’s registration process  is quite simple, here’s how to do it:

1) The first thing to do is to click on “Free Trial”.

2) Next you must enter all the required information and click the free trial button again.

3) You immediately enter the information regarding our company and will have your account ready to go.

Advantages and disadvantages of Trengo

Advantages:

Trengo mainly allows you to maintain communications via WhatsApp and other means of communication such as SMS, e-mail or Instagram DM from a single phone number and with the help of a multi-agent team.

Another great advantage of this tool is being able to automate both conversations and workflows, undoubtedly a very interesting feature for this type of solution.

Finally, Trengo allows the use of Chatbots, developing this tool specifically for its customers: so you will be able to serve them quickly and efficiently.

Disadvantages:

One major drawback is that Trengo is expensive, and may not be a viable solution for small businesses.

Another big disadvantage is that, although it offers different channels of communication, many times we have to draw the attention of an agent and this makes everything more cumbersome.

Lastly, it doesn’t have a history of customer conversations, so if you talk to a customer you’ve assisted before, you won’t be able to see past conversation.

Alternatives to Trengo

In the following link, we share with you alternative Trengo solutions to choose from:

Access the list by clicking here.

Now that you have arrived here, we will explain to you why Callbell is one of the best alternatives to Trengo. In fact, this tool focuses on the most important elements companies need, such as simplicity and ease of use, communication and integration with other communication channels.

Callbell is a user-friendly tool with total autonomy that allows it to be easily configured; on the other hand, Callbell’s support is always active and available for anything you might need, which gives it a great advantage over other similar tools.

That said, this tool allows you to connect and serve the channels most used by users, namely: WhatsApp, Telegram, Facebook Messenger and Instagram, thus allowing you to manage all messages from these channels in one place with a multi-agent team.

Receive statistics and metrics on your agents, manage your team, measure effectiveness and efficiency and, above all, serve your customers quickly. You can access this tool at a very competitive price, ideal for small and medium-sized businesses that want to implement a practical and functional solution.

If you want more information about Callbell and are interested in trying it you can click here.