How to show the agent’s name in WhatsApp messages [2024 Guide]

Displaying the name of the agent who is making the replies on WhatsApp is a huge advantage, especially in situations where there are several people in the same interaction.

This provides a broad level of trust, by allowing the user to receive a highly customized service. The basic idea is to ensure that each individual customer can be redirected to a specific department or staff, from which they can speak to an agent. The name, obviously, must appear directly in the WhatsApp messages.

This functionality is very important. This is why today we want to teach you how to make the name of the agent who is communicating with the user appear directly on WhatsApp, thanks to the help of Callbell.

Step by step guide to integrate the agent’s name into WhatsApp messages

To add the name of the agent with whom the customer is speaking on WhatsApp via Callbell, you just need to follow these few simple steps:

Note: Always remember that, to include your agent’s name on conversations, you must first create a Callbell account. To do so, click here.

1) Log in to your Callbell account and go to the configuration section.

 2) Click on automatic answers.

3) Activate the first option (Show agent name in response).

With this feature, you will immediately notice the agent’s name appearing in every message sent on WhatsApp.

Always keep in mind that the account must be perfectly configured, entering the name of each collaborator.