How to handle high volumes of inquiries during Christmas

We all know that Christmas is a complicated date and the truth is that most businesses and companies work in this month. Everyone is competing to get as many sales as they can. This happens because on these dates people usually buy gifts, clothes, presents and products for the new year.

This undoubtedly provides thousands of opportunities for merchants to generate many sales and increase their revenues at the end of the year. In 2022 people have greatly adapted to the presence of businesses both physically and digitally. This tells us that queries and doubts about products and services from customers are increasing exponentially. So much so that companies and small businesses find it practically very difficult to handle this volume of inquiries at this time.

There are businesses and companies that usually hire additional sales and customer service personnel only on these dates. It is completely normal for the volume of inquiries to increase enormously and that extra staff have to be hired to deal with them. However, there are specialized tools to handle such situations.

This time we are going to talk about Callbell and its help to companies how to handle the high volume of inquiries at Christmas . You will see that in addition to helping you in this task, it has many other benefits for sales and support teams that will make work extremely organized and simple.

What are the high volume of inquiries?

High volumes of inquiries are the result of large marketing campaigns or special times when potential customers write to a company in droves. These messages can be for different reasons. To ask about a product, about stock, general questions about the store or company, doubts about services, consultation of shipping statuses, etc.

As you can see, there are many types of queries that customers and leads can make in a month. Some are really easy to solve and others are much more difficult and time consuming. Our recommendation is that you have a tool like Callbell to help you organize your messages, distribute them among your advisors and respond to them efficiently to avoid confusion and discontent among your clients.

If you manage to prepare well for these holidays and have an organization and tools that help you handle these amounts of work, rest assured that you will achieve many more sales and that your relationship with customers will improve enormously.

What is Callbell?

Callbell is a multi-agent and multi-device message management platform. This tool was designed to centralize all incoming messages from WhatsApp , Facebook Messenger , Instagram Direct and Telegram in one place.

Among the things that Callbell can do for your business there’s the centralizing  of messages from social networks, being able to handle a high volume of queries and distribute them among various agents, automatic routing, specialized statistics, a CRM to organize your clients, a public API, internal notes, distribution of chats and much more.

This is how we define Callbell as an omnichannel platform that centralizes messages from your favorite social networks in one place.

Why Callbell helps you manage the volume of inquiries at Christmas?

As you well know, Callbell is a tool that mainly helps you manage messages . The main idea is that you can create a Callbell account and connect your main social networks. In this way, all the messages, regardless of the volume they receive, will fall into the Callbell inbox and here you can distribute them among the different teams such as support, sales or customer service.

By distributing the messages and being assigned to each of your available agents, you will be organizing your inbox almost automatically. No matter how many messages you receive, you can always organize them with Callbell . You should keep in mind that if you receive too many messages, it may be necessary to hire extra staff to handle it, since we are human and a lot of workload can cause poor performance and later affect your reputation with clients and potential clients.

How to handle the high volume of queries at Christmas using Callbell?

With Callbell you will be able to handle the high volumes of inquiries at Christmas and other important dates such as Black Friday with its specialized platform for customer service, sales and call centers. This service has multiple functionalities that will allow you to organize, redirect and centralize all the messages from your favorite social networks in one place.

Callbell also offers multiple beneficial features such as specialized metrics for sales and support. It also offers automatic routing to automatically serve your customers. Possibility to create multiple departments, an integrated CRM , a public API and much more.

This tool helps you handle large volumes of messages due to its ability to distribute messages, assign chats, manage multiple platforms, and the ability to create teams and departments.