How does sleekflow.io work

Sleekflow is a Software that allows brands to manage multiple channels like WhatsApp, Facebook Messenger, Instagram, Line, WeChat, Live Chat and Email.

It is a tool designed for large companies with complete functionalities that cover all types of needs, integrating with more than 2,500 tools allows companies to improve communication with customers, integrate instant payment methods and carry out marketing and dissemination campaigns.

Thus, its greatest advantage is that it allows you to centralize all the essentials in a single platform , however, as it has multiple options and functionalities, it can be difficult to handle for sales agents and also, being a complete tool, it is expensive. and difficult access, so it is convenient to have alternatives similar to Sleekflow that fit the needs of your business.

This platform uses intelligent routing rules, which means that it allows you to optimize sales flows, making incoming chats automatically redirect to the appropriate contact agent to answer your queries and doubts. In addition, it features marketing campaign messages to reach those customers interested in its products.

Although it is a complete and interesting platform, it is useful to know a little more about how Sleekflow works and verify if it is really what your company is looking for, so we recommend you continue reading the following paragraphs to discover it.

Main features of Sleekflow.io

Being a complex platform, Sleekflow offers multiple functionalities:

a) Multi-channel and multi-agent communication

b) Payment links directly in the chat

c) Personalized broadcast messages

d) Integration with platforms such as Salesforce and HubSpot

e) Chatbots and automatic responses for both instant messaging and Facebook and Instagram comments

f) Connection to existing

CRMg) Control and performance analytics

Should I use Sleekflow for my business?

Sleekflow is a useful platform capable of covering and adapting to the needs and goals of a business, and it is designed for large companies, however, the platform is an excellent alternative for small and medium-sized companies that are expanding.

Being a broad platform that offers a wide variety of advanced functions and features, Sleekflow is designed for professionals so it can be unwieldy compared to other platforms like Callbell.

Despite being a complete tool, it is expensive, so it is not accessible for those companies that are just starting out, in addition to paying for a service with advanced features that will not be useful at that time.

Advantages and disadvantages

Advantages

a) Categorization of contacts

It allows you to segment and label contacts to facilitate the dissemination of promotional messages and retargeting campaigns.

b) Automation of messages and Chatbots

This tool will allow you to create quick responses to streamline the query flow and set up chatbots to answer common user questions.

c) Integrated CRM

It is one of the most effective tools for managing customer relationships. You will be able to centralize and organize your customer data to offer a complete and satisfactory service

d) Payment links

The sales process is made much easier, faster and safer for the user by integrating direct payment links to the chat.

Disadvantages

a) Complexity of use

The platform can be confusing for beginners and sales agent onboarding is difficult and support sometimes wanders a lot.

b) High cost

It makes it inaccessible for people who are starting out or for medium-sized companies that have a low budget.

c) Limit of contacts

The platform offers a limit of contacts for each plan. Thus, the platform does not provide an automatic update of the plan if the account reaches the limit of contacts.

d) Slow panel

The main message board is sometimes slow to update, increasing response time per message and slowing down the flow of queries.

The best alternative to Sleekflow

Sleekflow may seem like an attractive and complete option. However, its main drawback is that it is not designed for all types of companies and therefore it is convenient to have equally efficient and productive alternatives, such as Callbell.

Callbell is a complete and economical alternative, being a more accessible multi-agent and multi-channel platform than Sleekflow. Being cheaper, small and medium-sized companies can purchase the basic plan at affordable costs, with all the main features that businesses need today, it provides metrics that measure the performance of agents, facilitates the company’s internal communication process and Tools to improve customer service for your business.

Unlike Sleekflow, Callbell is a stable platform that is easy to use. The platform is very simple and onboarding does not take much time, however, Callbell’s biggest advantage is its support, since its agents are always willing to help you at all times.