LiveConnect is one of those tools that help companies to develop their communication. It is no secret that nowadays people prefer a human and real attention that fosters a sense of belonging to the services and products purchased. This platform helps to develop better relationships with customers and enhances the ease of connecting different channels in one place.
However, while this tool facilitates communication, it also specializes in creating chatbots that automatically attend to customers. With this type of functionality you must be extremely careful because it works like a double-edged knife. As we mentioned before, people prefer a human treatment and chatbots are not a good option in these cases, so you must maintain a good balance between automated and human attention.
LiveConnect also offers other very interesting features for today’s businesses. These include multi-user support and chat statistics that help you understand how your business is growing based on message requests, chats resolved and daily inbound messages. These statistics are very important when it comes to understanding your business and how to scale it quickly over time.
One of the negative points of this platform is that it does not share the prices of its plans: according to them, these plans are tailored to the user which can make the service more expensive, they only offer a 3-day trial and to purchase the service you must talk to people on their team and negotiate the terms of service that they will offer you.
It is worth mentioning that an excellent economic and practical alternative is Callbell. If you want to know more about this platform and understand how it can help you, click here.
The main features that we can see in LiveConnect are the ones we are going to highlight below:
1) It connects to various communication channels.
LiveConnect gives you the possibility to connect several channels such as WhatsApp, Facebook Messenger, Instagram or text messages. However, you should keep in mind that choosing more channels may make the service more expensive.
2) Chat statistics.
The tool gives you the functionality to view statistics of all the messages you receive on your communication channels. The idea here is that you can scale your business with all the data you get from these statistics.
3) Chatbots.
With LiveConnect you can create chatbots that help you automate conversations in your business, you can create automatic menus with these bots that respond to messages and serve your customers quickly even after business hours.
4) Mobile App.
LiveConnect also provides you with a mobile app that you can install on any device you have, whether it’s your phone, tablet or portable devices.
To register with LiveConnect you must follow a series of very simple and relatively short steps. Here’s how to do it.
1) First you must go to the LiveConnect home page by clicking here.
2) Then, you must click on the button that says Create an account.
3) Then you must fill in the contact form that appears on the screen.
4) Then you fill in your company details.
5) On the next screen click continue and you will have your account ready to use. You only have to configure your WhatsApp accounts and other social networks.
There are many advantages and disadvantages of LiveConnect. Here we are going to share all the information you need to make a decision according to your customer communication requirements.
Advantages
2) Mobile App.
3) Customized statistics.
4) Chatbots.
5) Chat history.
Disadvantages
1) High prices for the personalized service.
2) To register and purchase an account you must talk to the support team.
3) Poor support, i.e. they are slow to respond.
4) No CRM functionalities.
5) A bit complicated to understand and manage.
As we mentioned before. LiveConnect is a pretty complete tool, but expensive, the onboarding is complicated so it will take some time for your support agents to get used to it, if you have a large company with great possibility of expansion maybe LiveConnect is a good solution, but if it is the opposite, maybe you should look at other options. That’s why we only recommend other similar tools for small and medium sized companies, which are much simpler to use and cheaper, like Callbell.
In the communication tools market there are multiple platforms that can help companies communicate with their customers. These tools help improve sales and support processes by keeping portfolios organized, offering better work efficiency and important integrations to develop tasks efficiently.
If you want to access a list of all these messaging tools, you can see it here:
Access the list by clicking here
In this sense, if you want to try a very complete tool for support teams, sales or call centers Callbell can be the solution: it allows you to manage an unlimited amount of messages, add collaborators to your support or sales teams, provide complete statistics on your communication process. Plus, it’s easy to use and it offers you a clear organization along with work efficiency and effectiveness.
If you want to know more about the Callbell tool and how it can help you to improve the communication processes with your clients, you can click here.
Frequent Questions
Is LiveConnect a good tool?
LiveConnect is a very complete tool, but expensive, the onboarding is complicated so it will take some time for your support agents to get used to it, if you have a large company with great possibility of expansion maybe LiveConnect is a good solution, but if it is the opposite, maybe you should look at other options. That’s why we only recommend other similar tools for small and medium sized companies which are much simpler to use and cheaper, like Callbell.
What is LiveConnect?
LiveConnect is one of those tools that help companies to develop their communication. It is no secret that nowadays people prefer a human and real attention that fosters a sense of belonging to the services and products purchased. This platform helps to develop better relationships with customers and enhances the ease of connecting different channels in one place.
However, while this tool facilitates communication, it also specializes in creating chatbots that automatically attend to customers. With this type of functionality you must be extremely careful because it works like a double-edged knife. As we mentioned before, people prefer a human treatment and chatbots are not a good option in these cases, so you must maintain a good balance between automated and human attention.
About the author: Hello! I am Alan and I am the marketing manager at Callbell, the first communication platform designed to help sales and support teams to collaborate and communicate with customers through direct messaging applications such as WhatsApp, Messenger, Telegram and Instagram Direct
