Cliengo is a kind of chatbot developed for WhatsApp, Facebook, Instagram and live chat. This tool allows us to serve customers from one place and with multiple agents. They typically focus on customer service bots, but have other features like a simple CRM within the platform.
This tool was designed to increase your website sales, but the reality is that it is not 100% like that. Making sales closures is the job of the sellers, not Cliengo, as this is just a tool that facilitates communication. On the other hand, this platform also has some disadvantages. One of the most important is to focus only on bots. Today’s customers prefer to talk to people rather than programs. This means that if you only serve your customers with bots, at some point your prospects will start leaving the service.
For this reason, it is very important to keep in mind that a good balance between artificial and human assistance is essential. Some of Cliengo’s features are customer service through its platform, CRM, chatbot and live chat. In addition to this, the service in question also features an API that can connect to multiple services such as CRM, Google, Zendesk, or WordPress.
This tool is quite broad and has many aspects that we would like to analyse, which is why we bring you this article on how Cliengo works. Furthermore, we will show you a very interesting tool as an alternative to this platform.
The main features that we can notice in Cliengo are those that we will highlight below:
1) It connects to various communication channels
Cliengo allows you to connect different communication channels such as Facebook, Instagram or WhatsApp in one place.
2) Chatbot for different channels
Cliengo has chatbots for all of its communication channels, this means that a bot will be able to participate in your conversations no matter where they come from.
3) Live chat
The platform also has live chat features that allow users to communicate with support or sales through the website, directly from a chat module on the company’s main page.
4) CRM
In Cliengo there is also an additional CRM functionality, which allows us to save the data of all our customers and manage them as we see fit.
In order to register with Cliengo you just have to follow these simple steps:
1) The first thing to do is to go to the site by clicking here and then log in.
2) Then, we will click where it says create an account.
3) Now we will enter all the data that the instrument asks us to record.
4) Then, we choose what we want to do with Cliengo and click on continue.
5) Finally, we choose how we want to communicate with customers and click on continue.
6) Once this is done we will have created our Cliengo account, always bearing in mind that to access all the features you must purchase a plan.
The advantages and disadvantages of Cliengo are not few. Here we will share all the necessary information so that you can make a decision based on your customer communication needs.
Advantages
2) Integrated CRM.
3) Live chat.
4) Chatbot.
5) WhatsApp Widget.
Disadvantages
1) Focused on chatbots.
2) The free plan does not include other social networks besides WhatsApp.
3) Difficult platform to use.
4) High prices for the service from the agent.
5) Support a little inefficient.
Cliengo is an excellent tool for managing corporate communications. We have already seen that the platform has advantages and disadvantages. So, although Cliengo can help us manage conversations from 3 different service channels, it also offers us the possibility of using CRM and chatbot. However, there are even more complete tools on the market with good functionality.
For example, Callbell, a tool with the same functionality as Cliengo but which also has an additional communication channel (Telegram). Callbell is much easier to use and has excellent support. The tool has an excellent value for money and the possibilities to manage the support and sales of your business are excellent. In addition, Callbell is always innovating new features.
Finally, Cliengo is a good option for serving your customers, but we always recommend that you look at other options like Callbell, and then decide what is the best for your company and business. Remember that choosing the right tools is a very important task for the growth of a company.
In the messaging app market, there are multiple platforms that can help businesses communicate with their customers. These tools help improve sales and support processes, keep your customer base organized, offer better work efficiency and important integrations to get things done quickly and effectively.
If you want to access a list of all these messaging tools, you can see it here:
Access the list by clicking here
In this same sense, if you want to try a very complete tool for support teams, sales or call centres. This allows you to manage an unlimited number of messages, add collaborators to your support or sales teams, provide complete statistics on your communication process, is easy to use and offers you a clear organization along with efficiency and effectiveness at work, Callbell may be the solution.
If you want to know more about Callbell and how it can help you improve communication processes with your customers, you can click here.
Frequent Questions
Should I acquire Cliengo?
Cliengo is an excellent tool for managing corporate communications. We have already seen that the platform has advantages and disadvantages. So, although Cliengo can help us manage conversations from 3 different service channels, it also offers us the possibility of using CRM and chatbot. However, there are even more complete tools on the market with good functionality.
For example, Callbell, a tool with the same functionality as Cliengo but which also has an additional communication channel (Telegram). Callbell is much easier to use and has excellent support. The tool has an excellent value for money and the possibilities to manage the support and sales of your business are excellent. In addition, Callbell is always innovating new features.
Finally, Cliengo is a good option for serving your customers, but we always recommend that you look at other options like Callbell, and then decide what is the best for your company and business. Remember that choosing the right tools is a very important task for the growth of a company.
Cliengo's main features
The main features that we can notice in Cliengo are those that we will highlight below:
- It connects to various communication channels
- Chatbot for different channels
- Live chat
- CRM
Cliengo allows you to connect different communication channels such as Facebook, Instagram or WhatsApp in one place.
Cliengo has chatbots for all of its communication channels, this means that a bot will be able to participate in your conversations no matter where they come from.
The platform also has live chat features that allow users to communicate with support or sales through the website, directly from a chat module on the company’s main page.
In Cliengo there is also an additional CRM functionality, which allows us to save the data of all our customers and manage them as we see fit.
About the author: Hello! I am Alan and I am the marketing manager at Callbell, the first communication platform designed to help sales and support teams to collaborate and communicate with customers through direct messaging applications such as WhatsApp, Messenger, Telegram and Instagram Direct
