You can start communicating via WhatsApp right away, simply create a free Callbell account and associate your WhatsApp Business API account. Then all you have to do is advertise this instant messaging channel and wait for potential customers to contact you.
Once the WhatsApp lead has been acquired, the Callbell algorithm will take care of assigning the chat to a sales agent in a totally automatic way. To do this, you must have invited your team to join the Callbell platform.
Your sales team will be able to reply, through the integrated WhatsApp CRM to potential customers who request information on products or services, offers, send documents, photos, videos or simply provide them with updates on the activity.
WhatsApp is a very powerful sales channel since it allows you to reach the potential customer anytime and anywhere, creating an informal communication relationship between user-brand. This allows you to build customer loyalty and significantly increase their life-time.
Your sales team will be able to use all the features of Callbell to carry out their activity, such as quick replies, which will make the conversation faster, the option to add user tags, who can then be categorized and identified more easily, or the possibility rename contacts, to be able to recognize them instantly.
Moreover, in Callbell’s CRM, your salespeople will be able to add internal notes to better manage a particular user thanks to internal communication. This will make chat management within the sales team much more efficient.
All sales team members will be able to manage conversations remotely, and can access the Callbell dashboard by simply using the credentials created following the invitation on the platform. You will also have an accurate reporting section to analyze results and correct strategies.
You will find all this and much more within the Callbell platform. If you want to get more information on how to use our WhatsApp integrated CRM, we recommend that you read this article.
To improve the performance of your sales team you can use Callbell as a CRM for WhatsApp. Just sign in into the dashboard and, by clicking on the Contacts icon on the left of the screen (see screenshot), you will have the Contacts module available.
From here you can view all the information regarding your WhatsApp contacts, as well as other major messaging apps. In addition to viewing contacts, in this section you can edit custom fields, add notes or tags.
Through the Contacts module you will be able to search by name or phone number or filter contacts by tag, channel or assigned agent.
Finally, you can export your generated contacts at any time, and be able to view the history of past exports.
Frequent Questions
What is the best CRM integrated into WhatsApp for sales management?
You can immediately start communicating via WhatsApp; simply create a free Callbell account and associate your WhatsApp Business API account. All you have to do is advertise this instant messaging channel and wait for potential customers to contact you.
Once the WhatsApp lead has been reached, the algorithm of Callbell is responsible for assigning the chat to a sales agent, in fully automatic mode. To do this you will have to invite your team on the Callbell platform.
What functions does the best CRM integrated into WhatsApp have?
Your sales team will be able to use all of Callbell’s functions suitable for sales, such as quick replies, which will speed up conversations, the ability to add user tag so they can be categorized and identified more easily, or the ability to rename contacts, so they can be recognized instantly.
Moreover, in Callbell’s CRM, your salespeople will be able to add notes to better manage a specific user through the use of internal communication. This will make chat management within the sales team much more efficient.
About the author: Hello! I am Alan and I am the marketing manager at Callbell, the first communication platform designed to help sales and support teams to collaborate and communicate with customers through direct messaging applications such as WhatsApp, Messenger, Telegram and Instagram Direct
