How to connect WhatsApp to Typeform | Callbell

You must have an account to proceed Callbell and an account Typeform

What is Typeform?

This app works exclusively with an internet connection, but it also represents a very important benefit thanks to the possibility of accessing it from anywhere in the world. This feature allows companies to achieve greater growth and innovation by collecting specific data from their users. The aforementioned tool presents an ideal selection system for creating interactive forms, thanks to the presence of different types of questions and surveys.

We can say that this company has really revolutionized the world of online surveys, making forms always verifiable, practical, simple and highly customizable, by increasing the way companies interview their customers. One of the many advantages of this platform is the possibility of customizing the modules so that the potential customer will always be able to feel at ease, also through all the integrations that can be inserted to their advantage.

What is Callbell?

Concretely, Callbell allows you to unify all conversations from different instant messaging channels in a single dashboard, allowing support and sales teams to respond more quickly and effectively to customers, without having to switch from one app to another. Callbell has implemented a series of automation tools, which allow you to send predefined responses to customers based on their requests or to start an automated customer support process based on their needs.

Advanced analytics and reports, allow you to monitor team performance, conversation metrics and the effectiveness of the communication strategies used.

How to Integrate WhatsApp to Typeform – Main method

1) Create an account on Callbell and integrate WhatsApp Business API

2) Create an account on Typeform. 

Once done, you can start using theCallbell API documentation to connect your Company WhatsApp account to Typeform according to your needs.

Here are some interesting examples of how to leverage this integration and improve business processes.

1) Generate WhatsApp Leads using Typeform 

With this implementation, it will be possible to automatically synchronize the contacts generated on Typeform with Callbell.

For example, let’s imagine creating a typeform where the goal is to collect WhatsApp contacts, qualifying them with a series of questions and information. Thanks to the Callbell API connection, every time a contact completes this information on Typeform, a new contact will be created within the Callbell platform containing all the information collected on the form.

2) Automatically send a WhatsApp message to users who complete a Typeform form

 This implementation is even more interesting. Thanks to it we will have the possibility to send (in a completely automated way) a WhatsApp template to all users who will complete the Typeform that you will have connected via API to Callbell.

Not only that, it will also be possible to introduce variables within the WhatsApp message sent, for an even more personalized service.

Let’s take an example:

You have just created a Typeform where in question 1 you ask for the name of the contact and in question 2 you ask for the phone number.

Suppose we want to send this WhatsApp message template.

Hello {{1}}, thank you for completing this form : our team will contact you as soon as possible.

Thanks to the API implementations, it will be possible to elaborate a rule that causes the message template variable to be completed with the information entered in question 1 and the message is then sent to the WhatsApp number entered in question number 2.

How to Integrate WhatsApp to Typeform with Zapier – Alternative method

If your IT team is less savvy, or you want to save valuable implementation time, you can use the official integration of Callbell on Zapier to connect WhatsApp to Typeform. One of the strong points of using Zapier is precisely the ease and speed of integration. The disadvantage is instead constituted by the cost of Zapier.

If you haven’t already done so, first you need to:

1) Create an account on Callbell and integrate WhatsApp

2) Create a du account Typeform

3) Create an account on Zapier

Once this is done, all you have to do is connect Callbell and Typeform to Zapier and program the zaps necessary for the operations you want.