4+ SaaS tools ideal for business growth

The increasingly easy access of companies to SaaS tools has led to amazing growth in recent years. Many of us have found ourselves having to resolve stressful situations where work seemed to overwhelm us, because of repetitive processes that require a lot of energy, by affecting our productivity at work. For this reason, useful SaaS tools have been created to help us relieve the workload thanks above all to the many examples available on the market, like Mercado Libre, Rapi or Callbell. 

These types of companies use SaaS tools on a daily basis in order to simplify their processes. This allows them to focus directly on more important tasks like improving customer service, sales processes or controlling company data. 

That is why we desire to recommend 4 or more SaaS tools ideal for business growth that can help you better manage your leads and optimize customer service. 

Enough words, let’s get started. 

SaaS tools are very expensive?

The answer to this question is yes and no: actually, not all tools are expensive and not all are cheap. What makes a tool expensive is the need to use it. Generally, if your need is extremely strong, this assumes a higher cost in the service you want to use. 

On the other hand, if what you need is not so much preponderant for the SaaS company, surely the cost of the service will not be very high. That is why we advise you to evaluate what your needs really are so that you can deal with the costs that your need involves. 

The answer to this question is yes and no: actually, not all tools are expensive and not all are cheap. What makes a tool expensive is the need to use it. Generally, if your need is extremely strong, this assumes a higher cost in the service you want to use. 

On the other hand, if what you need is not so much preponderant for the SaaS company, surely the cost of the service will not be very high. That is why we advise you to evaluate what your needs really are so that you can deal with the costs that your need involves. 

Why are SaaS tools important for your business?

SaaS tools are ideal for any type of business and offer several benefits to companies. We leave you here a short list of some of the best benefits of using this tool. 

1) It allows to save time 

One of the benefits of using SaaS tools is time. Many of them are designed to make processes efficient, by eliminating some intermediate activities that can take away valuable time from agents. 

2) Accessibility 

These types of services are easily accessible, as they are cloud services and hence, a subscription is required. This means that any company or entrepreneur can use the aforementioned tools as long as they have an Internet connection and pay for the service. 

3) Better efficiency 

SaaS tools generally have automated functions, by allowing you to improve the efficiency of some processes and reduce the time spent on some activities. We must always bear in mind that not all tools are created equal. Our advice is to analyze which service can be the most suitable for your own needs. 

4) Constant update 

A great advantage offered by these tools is that they are subject to continuous updates, without the need to install new ones or purchase programs. 

5) Scalability 

These tools are perfectly suited to all your needs. Generally, should your business need a particular type of service, the tool you are using could make an upgrade just for your business. Remember that first you need to talk to your suppliers, considering the update you requested.

When should I implement SaaS tools in my business?

We cannot tell you when it makes sense to implement SaaS tools for your business. Once you feel the need to speed up processes, in order to clarify the business chaos by making improvements regarding the automation of some activities, then it is time to use one of the tools recommended by us in this article. 

Generally, companies decide to acquire tools when they have a little more purchasing power because SaaS tools are quite expensive and hence. That is why we recommend analyzing all your needs in order to improve work efficiency, without complicating already exhausting processes. 

4 essential SaaS tools

1) Callbell

Callbell is a unified messaging platform for business that allows you to control all your chats in real time in one interface. Callbell integrates multiple messaging channels, like WhatsApp, Facebook Messenger, Instagram and Telegram, by allowing companies to provide an omnichannel customer service experience and improve customer satisfaction thanks to the features provided by the platform. 

Some important key points where Callbell can help companies improve their customer service are: 

1) Centralization of communication channels 

2) Team collaboration 

3) Automation of answers 

4) Analysis and monitoring 

In short, Callbell can be used to improve customer service, manage leads and centralize all communications your business receives in one place. It is a very useful tool for small, medium and large companies.

2) Trello

Trello is a tool used mainly with the aim of organizing the work and activities carried out by teams. This is often used by companies and marketing agencies with the aim to organize tasks and to-do’s list. The aforementioned tool was able to distribute the jobs and activities while maintaining the efficiency of the information provided. 

Here supervisors can understand how their agents are working throughout the week and how each collaborator’s work is progressing, by allowing them to monitor activities in an extremely effective way. With Trello, you will have a variety of options that allow you to organize tasks regardless of your team’s size.

3) HubSpot

HubSpot is a CRM that has many built-in marketing and sales management features. Thanks to it your team will be able to control and organize all activities related to customer service, sales and marketing in one place. 

In order that you have a clear idea, no matter how big your database is, you will be able to manage everything extremely easily and efficiently with HubSpot. In addition, you can integrate it with other programs and social networks like WhatsApp. We could not summarize what HubSpot is in a few words, so you will be able to solve a large part of your business and we are not exaggerating. One of the most interesting features is the management of sales funnels with which you will be able to identify each stage of the buying process of your business. 

This is a huge help for all those companies that want to be more efficient during their business processes.

4) Google Analytics

Google Analytics is a SaaS tool that businesses and website owners use to monitor the traffic and activity they receive. The purpose of this product is to more accurately measure user behavior when viewing the information shared on their web pages, apps, etc. 

This tool, even if a little complicated, is extremely useful to optimize the performance of your site or app, so that it is perfectly adapted to the interests of your potential customers. Moreover, it is able to measure the impact of the changes made and how users react to them. 

Google Analytics is ideal for studying the traffic derived from a website and understanding its behavior. 

Conclusion

There are many tools that can help companies grow, by simplifying work and improving the efficiency and effectiveness of daily activities. However, it is always necessary to consider which tools are essential to prioritize expenditure. 

This way you can be sure that your company is functioning properly and that your agents are happy using these tools that improve the day-to-day management of work.